PRESENTATION TRANSCRIPT - This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
Posted: March 8, 2010 | Published: March 5, 2010


Topics:  Best Practices | Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | Customer Loyalty | Customer Satisfaction | Customer Service | Marketing | Surveys

PODCAST - This podcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
Posted: February 22, 2010 | Premiered: February 22, 2010


Topics:  Best Practices | Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | Customer Loyalty | Customer Satisfaction | Customer Service | Marketing | Surveys

WEBCAST - This webcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
Posted: February 22, 2010 | Premiered: February 22, 2010


Topics:  Best Practices | Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | Customer Loyalty | Customer Satisfaction | Customer Service | Marketing | Surveys

WHITE PAPER - FMI recently completed a nationwide survey of US builders to find out how they are using wireless handheld devices in the field. In this paper, we discuss how wireless is earning its keep on the jobsite and identify ways that builders can get more out of their investment in this technology.
Posted: February 19, 2010 | Published: February 19, 2010


Topics:  Construction Industry | Mobile Device Management | Mobile Workers | ROI | Smart Phones | Surveys | Wireless Application Development | Wireless Computing

ANALYST REPORT - IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey.
Posted: February 17, 2010 | Published: February 17, 2010


Topics:  Application Deployment | Applications Management | CIOs | IT Service Management | IT Services | Mobile Device Management | Mobile Middleware | Productivity | Surveys

WHITE PAPER - The earnings of an SAP professional depend on many variables, including the version you are working on, industry, education level, and experience. Panaya conducted this survey to help you compare your SAP talent to industry peers, better understand what drives compensation in this market, and get useful ideas for increasing your value.
Posted: February 12, 2010 | Published: February 12, 2010


Topics:  Careers | Cloud Computing | Compensation | ERP | IT Industry | IT Workforce | Salaries and Wages | SAP (Product) | Software as a Service | Surveys | Work Breakdown Structure | Work Environment

WHITE PAPER - Forrester and the Disaster Recovery Journal concluded an online survey that shows businesses are taking the time to complete each phase due to the increasing priority businesses are placing on business continuity readiness. This paper will showcase the results of the online survey and what businesses need to know to understand their risks.
Posted: January 7, 2010 | Published: February 26, 2009


Topics:  Business Continuity Planning | Data Recovery | Disaster Planning | Disaster Recovery | Risk Assessment | Surveys

WHITE PAPER - In this paper learn how a single bad experience with a contact center may result in a customer being lost for life, something that companies cannot afford.
Posted: December 15, 2009 | Published: December 14, 2009


Topics:  Contact Center Management | Contact Center Services | Contact Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | Contact Centers | Customer Satisfaction | IVR | Surveys

WHITE PAPER - When preparing to conduct a site survey for a Cisco® wireless LAN (WLAN) installation, follow the Cisco network design methodology: Prepare, Plan, Design, Implement, Operate, and Optimize (PPDIOO). PPDIOO addresses network implementation in phases. This paper will address the first four phases of this methodology.
Posted: December 8, 2009 | Published: December 8, 2009


Topics:  Power Consumption Monitoring | Site Search Software | Surveys | Voice Networking | Wireless Networks | WLAN | WLAN Management

ANALYST REPORT - Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility.
Posted: November 4, 2009 | Published: February 1, 2009


Topics:  Business IT Alignment | Business Process Management | CIOs | Enterprise | Enterprise Architectures | IT Asset Management | IT Departments | IT Industry | IT Infrastructure | IT Management | IT Managers | IT Service Management | IT Spending | Strategic Planning | Surveys

ASSESSMENT TOOL - Take this quick survey on server to show us the important advantages between solutions.
Posted: June 23, 2009 | Published: June 23, 2009


Topics:  Blade Servers | Rack Servers | Server Management | Server Software | Surveys | Vendors

WHITE PAPER - The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.
Posted: June 5, 2009 | Published: June 5, 2009


Topics:  Best Practices | Business Process Management | Business Processes | CIOs | Collaboration | IT Managers | Metrics | SOA | Surveys