WHITE PAPER - Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  CFOs | Customer Satisfaction | IVR | Surveys | Web Analytics

WHITE PAPER - Learn how using a web 2.0, or interactive strategy, in email marketing will keep your prospects and customers engaged.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Email Marketing | Interactive Media Applications Software | Interactive Multimedia Development | Online Advertising | Program Management | RSS | Surveys | Video-on-Demand | Web Services

CASE STUDY - The 2000 decennial US Census incorporated the powerful online analytical capabilities of SAS, giving the US Census Bureau unprecedented access to microdata and summary information from its count of America's more than 280 million inhabitants.
Posted: September 10, 2008 | Published: September 5, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Business Intelligence | Data Integration | ERP | Surveys

WHITE PAPER - This Asset Management Operations and Compensation Survey conducted by Advent Users Group and Advent Software was taken by over one hundred investment firms. Technology, operations and compensation were the three key areas covered in the survey.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Asset Management (Finance) | Asset Management Services | Compensation | CRM | Employee Monitoring | Investments | Outsourcing | Strategic Planning | Surveys

JOURNAL ARTICLE - The midrange array category for the Diogenes Labs?????????????????????????????????????????????????????????????Storage magazine Quality Awards appears to be fertile turf for underdogs.
Posted: April 23, 2008 | Published: April 1, 2008


Topics:  Storage Systems | Surveys

JOURNAL ARTICLE - Information Security and SearchSecurity.com presented more than 1,600 readers with some 360 security products, divided into 18 categories, three categories which failed to draw sufficient reader response are covered in market articles.
Posted: April 13, 2008 | Published: April 1, 2008


Topics:  Access Control Software | Emerging Technologies | Endpoint Security | Firewall Appliances | Identity Management Software | Information Security | Integrated Threat Management | Intrusion Detection Systems | Intrusion Prevention Systems | Security Tokens | Surveys

JOURNAL ARTICLE - Despite their mechanical components, the reliability of tape libraries ranks high among Quality Awards survey respondents.
Posted: March 26, 2008 | Published: March 1, 2008


Topics:  Enterprise | SMBs | Surveys | Tape Libraries

WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: March 25, 2008 | Published: January 1, 2007


Topics:  Consumers | Contact Management | Contact Management Software | Customer Loyalty | Customer Self-Service | Email | Email Software | Internet Chat | SMS | Surveys

WHITE PAPER - Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: March 24, 2008 | Published: March 1, 2008


Topics:  Contact Centers | Contact Management | CRM Services | Customer Profiles | Customer Service | Surveys | User Experience

JOURNAL ARTICLE - Information security professionals face challenges galore in 2008.
Posted: February 14, 2008 | Published: February 1, 2008


Topics:  Access Control | Data Security | Identity Management | Regulatory Compliance | Security Event Management | Security Industry | Security Infrastructure | Surveys | Vulnerability Management | Wireless Security

JOURNAL ARTICLE - According to the Information Security/ SearchSecurity.com Priorities 2008 survey, you'll be spending more time on...well, you name it.
Posted: February 14, 2008 | Published: February 1, 2008


Topics:  Information Security | Surveys

JOURNAL ARTICLE - Our exclusive 2007 storage salary survey tells you where the highest paying jobs are and what type of storage pros companies are looking to hire.
Posted: November 14, 2007 | Published: November 1, 2007


Topics:  Information Technology Professionals | Salaries and Wages | Storage Industry | Surveys

JOURNAL ARTICLE - The fall 2007 edition of Storage magazine's exclusive Purchasing Intentions survey reveals some subtle changes in storage managers' buying plans as new technologies gain greater consideration.
Posted: October 18, 2007 | Published: October 1, 2007


Topics:  Disk Storage Systems | iSCSI SAN | Storage Capacity | Storage Security | Storage Spending | Storage Virtualization | Surveys | Tape Libraries

JOURNAL ARTICLE - After being bumped from the top backup and recovery software spot last year by BakBone Software, CommVault's Galaxy returns to the winner's circle.
Posted: September 18, 2007 | Published: September 1, 2007


Topics:  Backup Software | Enterprise | SMBs | Surveys

WHITE PAPER - Discover surprising statistics about how large companies manage the risks associated with outbound email. Read this report which summarizes the key findings from a survey of technology decision makers conducted by Proofpoint and Forrester Consulting.
Posted: July 27, 2007 | Published: July 1, 2008


Topics:  Email Encryption | Email Management | Email Security | Email Security Policies | Instant Messaging Security | Risk Management | Secure Content Management | Surveys