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PODCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center
sponsored by Interactive Intelligence, Inc.


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sponsored by Interactive Intelligence, Inc.

PRESENTATION TRANSCRIPT - This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
Posted: March 8, 2010 | Published: March 5, 2010

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Topics:  Best Practices | Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | Customer Loyalty | Customer Satisfaction | Customer Service | Marketing | Surveys


sponsored by Interactive Intelligence, Inc.

PODCAST - This podcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
Posted: February 22, 2010 | Premiered: February 22, 2010

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Topics:  Best Practices | Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | Customer Loyalty | Customer Satisfaction | Customer Service | Marketing | Surveys


sponsored by Interactive Intelligence, Inc.

WEBCAST - This webcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
Posted: February 22, 2010 | Premiered: February 22, 2010

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Topics:  Best Practices | Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | Customer Loyalty | Customer Satisfaction | Customer Service | Marketing | Surveys


sponsored by BlackBerry

WHITE PAPER - FMI recently completed a nationwide survey of US builders to find out how they are using wireless handheld devices in the field. In this paper, we discuss how wireless is earning its keep on the jobsite and identify ways that builders can get more out of their investment in this technology.
Posted: February 19, 2010 | Published: February 19, 2010

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Topics:  Construction Industry | Mobile Device Management | Mobile Workers | ROI | Smart Phones | Surveys | Wireless Application Development | Wireless Computing


sponsored by BlackBerry

ANALYST REPORT - IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey.
Posted: February 17, 2010 | Published: February 17, 2010

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Topics:  Application Deployment | Applications Management | CIOs | IT Service Management | IT Services | Mobile Device Management | Mobile Middleware | Productivity | Surveys


sponsored by Panaya, Inc.

WHITE PAPER - The earnings of an SAP professional depend on many variables, including the version you are working on, industry, education level, and experience. Panaya conducted this survey to help you compare your SAP talent to industry peers, better understand what drives compensation in this market, and get useful ideas for increasing your value.
Posted: February 12, 2010 | Published: February 12, 2010

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Topics:  Careers | Cloud Computing | Compensation | ERP | IT Industry | IT Workforce | Salaries and Wages | SAP (Product) | Software as a Service | Surveys | Work Breakdown Structure | Work Environment


sponsored by Citrix

WHITE PAPER - Forrester and the Disaster Recovery Journal concluded an online survey that shows businesses are taking the time to complete each phase due to the increasing priority businesses are placing on business continuity readiness. This paper will showcase the results of the online survey and what businesses need to know to understand their risks.
Posted: January 7, 2010 | Published: February 26, 2009

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Topics:  Business Continuity Planning | Data Recovery | Disaster Planning | Disaster Recovery | Risk Assessment | Surveys


sponsored by Interactive Intelligence, Inc.

WHITE PAPER - In this paper learn how a single bad experience with a contact center may result in a customer being lost for life, something that companies cannot afford.
Posted: December 15, 2009 | Published: December 14, 2009

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Topics:  Contact Center Management | Contact Center Services | Contact Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | Contact Centers | Customer Satisfaction | IVR | Surveys


sponsored by Global Knowledge

WHITE PAPER - When preparing to conduct a site survey for a Cisco® wireless LAN (WLAN) installation, follow the Cisco network design methodology: Prepare, Plan, Design, Implement, Operate, and Optimize (PPDIOO). PPDIOO addresses network implementation in phases. This paper will address the first four phases of this methodology.
Posted: December 8, 2009 | Published: December 8, 2009

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Topics:  Power Consumption Monitoring | Site Search Software | Surveys | Voice Networking | Wireless Networks | WLAN | WLAN Management


sponsored by Infosys Technologies Limited

ANALYST REPORT - Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility.
Posted: November 4, 2009 | Published: February 1, 2009

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Topics:  Business IT Alignment | Business Process Management | CIOs | Enterprise | Enterprise Architectures | IT Asset Management | IT Departments | IT Industry | IT Infrastructure | IT Management | IT Managers | IT Service Management | IT Spending | Strategic Planning | Surveys


sponsored by Dell, Inc. and Intel

ASSESSMENT TOOL - Take this quick survey on server to show us the important advantages between solutions.
Posted: June 23, 2009 | Published: June 23, 2009

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Topics:  Blade Servers | Rack Servers | Server Management | Server Software | Surveys | Vendors


sponsored by SAP America, Inc.

WHITE PAPER - The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.
Posted: June 5, 2009 | Published: June 5, 2009

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Topics:  Best Practices | Business Process Management | Business Processes | CIOs | Collaboration | IT Managers | Metrics | SOA | Surveys


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