PODCAST - Today, most marketing offers are easily lost in the large volume of emails we all receive.  The big question is: How can you make your emails stand out from the rest? In this podcast, learn steps to developing and implementing a successful email communications strategy that resonates well with your audience.
Posted: March 12, 2010 | Premiered: March 9, 2010


Topics:  Brand Loyalty | CRM | Customer Satisfaction | Email | Email Marketing | Marketing | Online Marketing | Strategic Planning | User Experience

PODCAST - Disaster recovery (DR) plans become more complicated and difficult when businesses try to identify all risk scenarios and assign quantitative value to the likelihood of them happening. This podcast will guide you through the process of determining what needs to be protected within your business data and infrastructure.
Posted: March 12, 2010 | Premiered: March 12, 2010


Topics:  Backups | Business Continuity Planning | Disaster Planning | Disaster Recovery | Downtime | High Availability | IT Infrastructure | Risk Assessment | Storage Management | Storage Security | Strategic Planning | Vulnerability Assessments

WEBCAST - This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
Posted: March 9, 2010 | Premieres: March 23, 2010


Topics:  Business IT Alignment | Business Process Modeling | Business Service Management | Business Service Management Software | IT Service Management | Service Level Management | Strategic Planning

WEBCAST - Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.
Posted: March 9, 2010 | Premieres: March 25, 2010


Topics:  Business IT Alignment | Business Service Management | Business Service Management Software | IT Infrastructure | IT Management | Network Infrastructure | Strategic Planning

WEBCAST - Many organizations find it difficult to effectively handle their workforce management (WFM) processes. This webcast covers a set of WFM best practices to help organizations with this challenge and discusses how best-of-breed solutions can help reduce error rates, improve productivity and deliver immediate bottom-line returns.
Posted: March 5, 2010 | Premieres: March 25, 2010


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Human Resources Management | Human Resources Software | Staffing | Strategic Planning | Time and Attendance Software | Workforce Management Software | Workforce Planning

PODCAST - SMBs using virtualization often face additional challenges in managing and protecting their data.  This instructor-led mediacast addresses the importance of data protection and the best ways to integrate this type of software into your virtualization initiatives.
Posted: March 4, 2010 | Premiered: March 4, 2010


Topics:  Backups | Budgeting | Business Continuity Planning | Data Encryption | Data Management | Data Security | Server Virtualization | SMBs | Storage Best Practices | Storage Media | Storage Service Providers | Storage Systems | Strategic Planning | Structured Programming

WEBCAST - SMBs using virtualization often face additional challenges in managing and protecting their data.  This instructor-led mediacast addresses the importance of data protection and the best ways to integrate this type of software into your virtualization initiatives.
Posted: March 4, 2010 | Premiered: March 4, 2010


Topics:  Backups | Budgeting | Business Continuity Planning | Data Encryption | Data Management | Data Replication | Data Security | Server Virtualization | Storage Best Practices | Storage Media | Storage Service Providers | Storage Systems | Strategic Planning | Structured Programming

WHITE PAPER - This white paper examines BSM essentials that are often overlooked but nevertheless must be present for IT to deliver business value.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Management Software | Business Service Providers | CMDB | Configuration Management | IT Services | Service Creation | Strategic Planning

WEBCAST - Tune into this video interview and hear Mr. Kahn share his latest insights on the topics of e-discovery, e-mail retention, Governance, Risk and Compliance (GRC), and the newly released, 2nd edition of his popular book, Information Nation: Seven Keys to Information Management Compliance.
Posted: February 1, 2010 | Premiered: February 1, 2010


Topics:  Electronic Discovery | Email Archiving | Email Management | Governance, Risk, Compliance (GRC) | Information Management | IT Governance | Regulatory Compliance | Risk Management | Strategic Planning

PRESENTATION TRANSCRIPT - Why do most organizations continuously fail in utilizing knowledge? In this presentation transcript, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools.
Posted: January 29, 2010 | Published: January 29, 2010


Topics:  Best Practices | Business Intelligence | Customer Interaction Services | IT Governance | Knowledge Management | Records Management | Regulatory Compliance | Research and Development | Storage Management | Strategic Planning

WHITE PAPER - This report provides five options for firms who want to move forward with carve-outs under the new "actual cash" requirement and the pros and cons associated with each.
Posted: January 4, 2010 | Published: January 4, 2010


Topics:  Accounting | Accounting Industry | Global Economy | Investments | Management Service Providers | Performance Testing | Portfolio Management (Finance) | Strategic Planning

WHITE PAPER - This white paper describes how to create a virtualization strategy that achieves these goals and introduces comprehensive desktop-virtualization solutions from Microsoft. Finally, it provides high-level guidance to help companies develop a desktop-virtualization strategy.
Posted: December 22, 2009 | Published: December 15, 2008


Topics:  Compliance (Systems Operations) | Desktop Management | Desktop Virtualization | Desktop Virtualization Software | Strategic Planning | Virtual Desktop Infrastructure | Virtualization Security

PODCAST - Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness. They continually place a high priority on IT process improvement and the establishment of procedures for management and oversight of IT operations.
Posted: December 22, 2009 | Premiered: December 22, 2009


Topics:  Best Practices | Business IT Alignment | Business Management | IT Management | IT Services | Portfolio Management (IT Management) | Software Development Tools | Strategic Planning

PODCAST - Best practices of how to overcome the challenges that prevent most companies from exposing and utilizing the true value of their information will be shared.
Posted: December 16, 2009 | Premiered: December 16, 2009


Topics:  Best Practices | IT Governance | Knowledge Management | Records Management | Regulatory Compliance | Storage Management | Strategic Planning

WEBCAST - Why do most organizations continuously fail in utilizing knowledge? In this webcast, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools.
Posted: December 1, 2009 | Premiered: December 15, 2009


Topics:  Best Practices | Business Intelligence | Customer Interaction Services | IT Governance | Knowledge Management | Records Management | Regulatory Compliance | Research and Development | Storage Management | Strategic Planning