PODCAST - In this expert podcast, learn how to create an effective social networking policy built on technology and employee training. Learn how to get employees on board and reap the benefits of social networking while reducing the risks.
Posted: March 10, 2010 | Premiered: March 10, 2010


Topics:  Risk Assessment | Security Best Practices | Social Networking | Web 2.0 | Web Services Security

WHITE PAPER - This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
Posted: March 9, 2010 | Published: March 5, 2010


Topics:  Call Centers | CRM | CRM Services | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Productivity | Social Networking

IT BRIEFING - This IT Briefing addresses Web 2.0 in regards to social networks and the various threats they present. It discusses the implications of social networking websites, trust and security issues associated with those sites, and what organizations can do to keep themselves safe. Read on to learn more.
Posted: February 26, 2010 | Published: February 26, 2010


Topics:  Security | Security Policies | Security Threats | Social Networking | Vulnerability Management | Web 2.0 | Web Application Security

WEBCAST - Watch this webinar and you will walk away with a better understanding of how RightScale can help you manage the challenges and opportunities in the social game industry.
Posted: February 24, 2010 | Premiered: February 24, 2010


Topics:  Application Deployment | Application Life-Cycle Management | Business Process Automation | Cloud Computing | Data Center Management | Data Migration | Infrastructure Management | IT Management | Social Networking | Software as a Service

PODCAST - In this podcast, learn ways to improve customer interactions and customer relations, get tips for learning more about your customers and find out the best ways to improve an organization's overall plan on customer feedback and interaction.
Posted: February 19, 2010 | Premiered: February 19, 2010


Topics:  Blogs | Collaboration | Contact Centers | CRM | CRM Best Practices | Customer Interaction Services | Customer Service | Field Force Automation | Marketing | Sales Force Automation | Social Computing | Social Networking | Virtual Communities

WHITE PAPER - Read this paper to learn what Watchguard’s very best resident security expert predicts are the ten vectors of data compromise he expects will be the biggest threats in 2010.
Posted: February 10, 2010 | Published: February 10, 2010


Topics:  Cloud Computing | Data Loss Prevention (DLP) | Government Information Security | Malware | Security | Smart Phones | Social Networking | Vulnerability Assessments | Windows

WEBCAST - The same properties that make social networking sites attractive to users make them well-suited for malicious activity. View this webcast to get a deeper look at social networking risks and examples of attacks. Also learn how to minimize insider threats with employee training and education.
Posted: February 4, 2010 | Premiered: February 23, 2010


Topics:  Internet Security | Security | Security Policies | Social Networking | Web 2.0 | Web Application Security

PODCAST - Listen to this podcast where Richard Wang discusses the latest web security threats and how to proactively prevent them. Learn how web scanning filters can help to constantly monitor websites and eliminate malicious content.
Posted: February 1, 2010 | Premiered: February 1, 2010


Topics:  Security | Security Best Practices | Security Threats | Social Networking | Vulnerability Management | Web Application Security | Web Browsers

WHITE PAPER - The onslaught of Web 2.0 and social networking is essentially unstoppable. This paper will help organizations understand the nature and impact of the Web 2.0 phenomenon. Applicable security challenges will be explored and a concise yet comprehensive strategy will be provided for mitigating them.
Posted: January 14, 2010 | Published: January 14, 2008


Topics:  Internet Security | Internet Usage | Security | Security Policies | Security Threats | Social Networking | Web Services Security

WHITE PAPER - This paper shows you that Web Malware attacks pose a serious threat to your website and your users. The shift in malware spread, the automation of the attacks and structural vulnerabilities are far more daunting than ever before.
Posted: January 12, 2010 | Published: January 12, 2010


Topics:  Anti-Spyware Software | Malware | SaaS ERP | Social Networking | Virus Protection | Vulnerability Assessments | Vulnerability Management | Web Browsers

WHITE PAPER - This paper explores the problem of malware and how it is increasingly being delivered through legitimate Web sites. It also introduces new techniques from IBM that are designed to go beyond standard security measures to help organizations proactively defend against threats.
Posted: December 31, 2009 | Published: November 2, 2009


Topics:  Anti-Spam Software | Anti-Spyware Software | Malware | Security Threats | Social Computing | Social Networking | Virus Protection | Web Services Security

WHITE PAPER - This paper focuses specifically on what application developers—specifically, ISVs and solution integrators—need to do in order to satiate this emerging market demand. Read on to learn some of Vivisimo's capabilities and how ISVs and solution integrators can leverage them to address evolving search challenges within their respective applications.
Posted: December 22, 2009 | Published: December 22, 2009


Topics:  Application Development | Business Intelligence | Collaboration | Collaborative Applications Software | Enterprise Search Software | ISVs | Search Engines | Social Computing | Social Networking | Web 2.0

WHITE PAPER - This paper, will try to help you strike a balance between solid business thinking and explosive enthusiasm for any new technology option with 2.0 in the description. Our goal is to give you a new way of looking at old challenges.
Posted: December 22, 2009 | Published: December 22, 2009


Topics:  Application Development | Business Intelligence | CIOs | Collaboration | Collaborative Applications Software | Enterprise Search Software | Social Computing | Social Networking | Web 2.0

WEBCAST - Organizations often lack an understanding of how social networking affects their organization. This webcast explores real-life companies engaged in social networking to give viewers a better understanding of how it impacts consumer and enterprise environments.
Posted: December 7, 2009 | Premiered: December 7, 2009


Topics:  Blogs | Business Processes | Collaboration | Collaborative Applications Software | Knowledge Management | ROI | Social Computing | Social Networking | Tagging | Web 2.0

ASSESSMENT TOOL - Are you looking to develop a communications strategy to enhance your business? This Collaboration Business Advisor can help you map your current business challenges and future goals to an appropriate solution that's right for your organization.
Posted: October 29, 2009 | Published: October 29, 2009


Topics:  CIOs | Collaboration | Collaborative Applications Software | Collaborative Product Development | Communications Software | Communications Systems | Social Networking | Unified Messaging