WEBCAST - Join EMA Research Director Julie Craig and ASG Sr. Director of Solutions Management Ian Rowlands for this informative one-hour Webinar to learn about DDM and how it enables IT to build on existing technology investments.
Posted: March 10, 2010 | Premiered: March 10, 2010


Topics:  Application Infrastructure | Application Integration | Application Performance Management | Applications Management | Business Service Management | Configuration Management | IT Service Management | Service Level Management

WEBCAST - This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
Posted: March 9, 2010 | Premieres: March 23, 2010


Topics:  Business IT Alignment | Business Process Modeling | Business Service Management | Business Service Management Software | IT Service Management | Service Level Management | Strategic Planning

TECHNICAL ARTICLE - As the data center continues to grow in complexity, the Data Center Service Management (DCSM) discipline is becoming widely adopted by organizations that wish to migrate to higher levels of process maturity. This technical brief will discuss the benefits of using DCSM.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Asset Management (Finance) | Best Practices | Change Management | Data Center Infrastructure Efficiency | Data Center Management | Data Centers | Data Collection | IT Service Management | Service Level Management

WHITE PAPER - The last few years have seen significant interest and effort in integrating the many tools large enterprises use to manage their IT infrastructure and applications. Central to this integration effort is the concept of a Configuration Management Database (CMDB). Read this whitepaper to learn a best practices approach.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Asset Management (Finance) | CMDB | Configuration Management | Data Center Infrastructure Efficiency | Data Center Management | IT Infrastructure | IT Management | IT Service Management | ITIL | Network Configuration Management Software | Service Level Management

WHITE PAPER - The use of cloud computing, both internal and external, will grow considerably in the near future. Because of the increased dependency on external parties, the business and IT complexity associated with these solutions is greater than with previous IT waves. The 7 steps outlined in this paper can help you better manage this increased complexity.
Posted: February 11, 2010 | Published: February 11, 2010


Topics:  Business Management | Cloud Computing | Collaboration | Enterprise Computing | Performance Testing | Service Level Management | SLA | Software as a Service | Web Services

WHITE PAPER - This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work.
Posted: February 8, 2010 | Published: February 8, 2010


Topics:  Business Intelligence | Business Process Management | Compliance Best Practices | Infrastructure Management | IT Service Management | ITIL | Service Level Management

WHITE PAPER - ITSM is an IT management approach focused on end-to-end services rather than individual technology components. It is more aligned with the customer view of IT than the technology view. Read this paper to learn how business service management takes ITSM to the next level.
Posted: February 8, 2010 | Published: October 1, 2009


Topics:  Business Service Management | CMDB | Configuration Management | IT Service Management | ITIL | Platform as a service | Service Level Management

WHITE PAPER - Read this paper to learn how ASG’s BSP Virtualization Management allows you to continually optimize and monitor the performance health of your entire physical and virtual environment, in addition to discovering application dependencies and reducing VM sprawl.
Posted: February 8, 2010 | Published: February 8, 2010


Topics:  Business Service Providers | Configuration Management | Infrastructure Management | Infrastructure Services | Physical Security | Service Level Management | Virtualization Security | VM

WHITE PAPER - Many CIOs recognize the power of cloud computing and are looking to implement the technology in their own IT realms. But with all the noise in the market about cloud computing, how do you know where to begin? Learn how to better improve service delivery to your business with cloud computing.
Posted: January 26, 2010 | Published: January 26, 2010


Topics:  CIOs | Cloud Computing | Data Centers | Hybrid clouds | IT Service Management | Private cloud computing | Public cloud computing | Regulatory Compliance | Service Level Management | Workload Automation

ANALYST BRIEF - Tight budgets and complex IT environments mean that IT operations teams must operate as efficiently as possible. Read this Q&A session with Mary Johnston Turner, research director for IDC's System Management Software service, to better understand how integrated, automated management tools can improve IT productivity.
Posted: January 20, 2010 | Published: January 20, 2010


Topics:  Application Monitoring | Change Management | Configuration Management | Cost Benefit Analysis | Customer Satisfaction | IT Management | IT Service Management | IT Services | Performance Testing | Service Level Management | Systems Management | Workload Automation

WEBCAST - Learn how you can deploy an enterprise private cloud in less than 30 days with Brian Wilson, Surgient VP of Services.
Posted: January 12, 2010 | Premiered: January 12, 2010


Topics:  Application Life-Cycle Management Software | Cloud Computing | Data Centers | Data Security | IT Infrastructure | Private cloud computing | Public cloud computing | Service Level Management | SLA

TRIAL SOFTWARE - PacketTrap MSP allows our partners to automate their service delivery model resulting in reduced costs and increased profit. With PacketTrap MSP over 90% of your clients IT related issues can now be resolved while decreasing onsite visits.
Posted: January 8, 2010 | Published: January 8, 2010


Topics:  Application Monitoring | Diagnostic and Test Software | Management Service Providers | Network Monitoring | Network Performance | Network Service Providers | Network Traffic Management | Patch Management | Service Level Management

WHITE PAPER - In this white paper, authored by Numara® Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
Posted: December 22, 2009 | Published: December 22, 2009


Topics:  Business Process Automation | Business Process Management | Business Processes | Change Management | CIOs | Configuration Management | IT Service Management | ITIL | Service Level Management | SLA

ANALYST REPORT - Dynamic Markets Research Demonstrates that Nearly All IT Managers' Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price.
Posted: December 16, 2009 | Published: December 16, 2009


Topics:  CRM | Help Desks | IT Management | IT Management Services | IT Managers | IT Service Management | IT Spending | Service Level Management | SLA

PRESENTATION TRANSCRIPT - In this presentation transcript, learn about a unified approach to IT management. Discover how to decrease complexity introduced by virtualization and cloud computing to ensure optimal performance of your virtual and physical environments.
Posted: December 4, 2009 | Published: December 4, 2009


Topics:  Applications Management | Cloud Computing | Data Centers | IT Infrastructure | ITIL | Network Monitoring | Reporting Software | Server Virtualization | Service Level Management | Virtual Machine Monitor