PODCAST - In this podcast, Denis Pombriant, founder and managing principal of Beagle Research Group, gives an overview of sales performance management (SPM) and discusses the benefits and drawbacks of SPM. Pombriant also talks about what types of organizations are deploying SPM today.
Posted: March 18, 2010 | Premiered: March 18, 2010


Topics:  Business Performance Management | Business Performance Management Software | CRM Software | ROI | Sales | Sales Force Automation | Sales Information Systems

WHITE PAPER - New Sales Performance Management solutions enable sales leaders to align technology to business need and strategy. Read this paper for a series of discussions related to the metrics-based sales productivity solutions that forward thinking sales organizations are employing to harness the power of the pipeline and take advantage of sales analytics.
Posted: March 16, 2010 | Published: March 5, 2010


Topics:  Business Intelligence | Business IT Alignment | Productivity | Sales | Sales Force Automation | Sales Information Systems | Sales Representatives

WHITE PAPER - Read this paper to learn about sales intelligence-- the external sources of information that a company uses to enhance sales force effectiveness. This Aberdeen Group report offers tips from best-in-class companies, including best practices related to data quality, sales force automation, and CRM solutions.
Posted: March 16, 2010 | Published: January 9, 2009


Topics:  CRM | CRM Best Practices | Data Quality | Lead Generation | Lead Management | Sales | Sales Force Automation | Sales Information Systems

WHITE PAPER - This paper examines the impact of unreliable data on retail banks. Defining the requirements needed to guarantee data reliability in retail banking, it offers a practical approach to creating and governing that data, and shows how you can get started in making trusted data available to improve marketing, customer service, risk management and more.
Posted: November 4, 2009 | Published: November 2, 2009


Topics:  Banking Industry | Business Process Management | Customer Data Management | Data Governance | Data Management | Data Quality | Marketing | Retail Banking Services | Risk Assessment | Risk Management | Sales | Sales and Marketing Software

WHITE PAPER - How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.
Posted: July 23, 2009 | Published: July 23, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Marketing | Sales | Sales and Marketing Software

WHITE PAPER - This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
Posted: March 13, 2009 | Published: March 13, 2009


Topics:  Consultants | Consulting Services Industry | CRM | CRM Best Practices | Customer Service | Human Resources Services | Knowledge Management | Negotiation | Sales | Sales Consulting Services | Sales Representatives

DATA SHEET - Sales Partnerships needed a way to coordinate the activities of the outsourced sales force services it offers. They wanted a solution that would help maximize the productivity of the sales force by tracking sales activities, handling territory management, and creating a high level of accountability for the sales representatives working...
Posted: March 4, 2009 | Published: February 26, 2009


Topics:  Contact Management | Contact Management Software | Email | Mobile Device Management | Mobile Device Management Software | Mobile Workers | Remote Computing | Sales | SQL

WHITE PAPER - This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Integration | Collaboration | Cost Benefit Analysis | CRM | Customer Satisfaction | Information Management | Knowledge Management | Real-time Analytics | Sales | User Experience | Vendor Selection | Workforce Management Software | Workforce Planning

WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Development | CRM | Customer Data Management | Customer Service | Dashboards | Microsoft Outlook | ROI | Sales | Security

WHITE PAPER - This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Process Management | CRM | CRM Software | Customer Loyalty | Marketing | ROI | Sales | Software as a Service | Strategic Planning | TCO | User Experience

WHITE PAPER - Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market.
Posted: January 12, 2009 | Published: January 12, 2009


Topics:  CRM | Enterprise Systems | ERP | Marketing | Sales | Software | Strategic Planning

WHITE PAPER - Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.
Posted: December 10, 2008 | Published: October 1, 2006


Topics:  Business Environment | Contract Management | Leadership | Marketing | Negotiation | Sales | Strategic Planning | Supplier Relationship Management | Training and Educational Services | Vendor Selection

WHITE PAPER - The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Business Processes | Call Centers | Customer Service | Enterprise | Marketing | Sales

SOFTWARE DEMO - Infor ERP LX, the next version ERP BPCS, is a scalable, comprehensive, flexible and integrated ERP solution for mixed-mode and process manufacturers operating in an IBM System i environment. The solution improves the efficiency of core business processes.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Business Process Management | CRM | Enterprise | ERP | Inventory Management | Manufacturing | Sales | Supply Chain Integration | Supply Chain Management | Supply Chain Software

WHITE PAPER - Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why.
Posted: September 1, 2008 | Published: December 25, 2006


Topics:  CRM | CRM Best Practices | Handheld Device Security | Handheld Devices | Mobile Device Management | Mobile Device Management Software | Sales | Wireless Applications Software | Wireless Computing