PODCAST - In this podcast, Denis Pombriant, founder and managing principal of Beagle Research Group, gives an overview of sales performance management (SPM) and discusses the benefits and drawbacks of SPM. Pombriant also talks about what types of organizations are deploying SPM today.
Posted: March 18, 2010 | Premiered: March 18, 2010


Topics:  Business Performance Management | Business Performance Management Software | CRM Software | ROI | Sales | Sales and Marketing Software | Sales Force Automation | Sales Information Systems

WHITE PAPER - Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more!
Posted: February 18, 2010 | Published: February 18, 2010


Topics:  Application Development | Application Development and Integration Services | CRM | Mobile CRM | Mobile Device Management | Mobile Workers | ROI | Sales and Marketing Software | Sales Force Automation | Smart Phones

CASE STUDY - Read this case study to learn how IBM Global Business Services leveraged its electronics and automotive industry expertise to design, deploy and manage a solution based on SAP Business Suite for Alpine Electronics USA.
Posted: January 19, 2010 | Published: January 19, 2010


Topics:  Business Process Automation | Business Process Management | Data Integration | Sales and Marketing Software | SAP (Product)

WHITE PAPER - This paper examines the impact of unreliable data on retail banks. Defining the requirements needed to guarantee data reliability in retail banking, it offers a practical approach to creating and governing that data, and shows how you can get started in making trusted data available to improve marketing, customer service, risk management and more.
Posted: November 4, 2009 | Published: November 2, 2009


Topics:  Banking Industry | Business Process Management | Customer Data Management | Data Governance | Data Management | Data Quality | Marketing | Retail Banking Services | Risk Assessment | Risk Management | Sales | Sales and Marketing Software

WHITE PAPER - How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.
Posted: July 23, 2009 | Published: July 23, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Marketing | Sales | Sales and Marketing Software

WHITE PAPER - We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives.
Posted: June 4, 2008 | Published: June 1, 2008


Topics:  Best Practices | Dashboards | Marketing | ROI | Sales and Marketing Software | Security