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	Managing IT in a Downturn: Beyond Cost Cutting sponsored by SAP America, Inc. WHITE PAPER - Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions. Posted: June 5, 2009 \| Published: November 1, 2008 Topics: Banking Industry \| CIOs \| CRM \| Dashboards \| Economic Environment \| IT Management \| IT Spending \| Productivity \| Sales Representatives \| Telecommunications Industry

	Effective Negotiating: 5 Rules for Smooth Transactions sponsored by Global Knowledge WHITE PAPER - This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. Posted: March 13, 2009 \| Published: March 13, 2009 Topics: Consultants \| Consulting Services Industry \| CRM \| CRM Best Practices \| Customer Service \| Human Resources Services \| Knowledge Management \| Negotiation \| Sales \| Sales Consulting Services \| Sales Representatives

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