WHITE PAPER - This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
Posted: November 19, 2008 | Published: September 1, 2007


Topics:  .NET | Application Monitoring | Application Monitoring Software | Application Performance Management | Application Performance Management Software | Data Protection | Load Balancing | Operations Manager | Security | Service Level Management | SLA | Software Quality Assurance

WHITE PAPER - A data protection service level agreement is concerned with the agreed upon, measurable services of protecting a customer's data according to the requirements laid out in the agreement.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Backups | Business Intelligence | Data Storage | Disaster Recovery | SLA | Virtual Tape Libraries

ASSESSMENT TOOL - This solution provides a tool to calculate the revenue generation system and capturing system.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Downtime | Productivity | SLA

WHITE PAPER - This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Business Service Management | Change Management | Enterprise | Government Agencies (U.S.) | IP | SLA | Telecommunications Industry | Telecommunications Management Software | Telecommunications Networks

WHITE PAPER - Archiving is a proven best practice that has helped sites worldwide improve performance, control costs and automate data retention. This whitepaper discusses the major components of an archiving project as part of a full data management strategy.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Data Management | Email Archiving | Enterprise | ERP | ILM | Records Retention | SLA | Tiered Storage

WHITE PAPER - Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent.
Posted: November 14, 2008 | Published: November 14, 2008


Topics:  Data Centers | IT Infrastructure | Memory | Performance Testing | ROI | Server Virtualization | SLA | Systems Management

WHITE PAPER - Learn what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services and more.
Posted: November 10, 2008 | Published: November 6, 2008


Topics:  Channel Management | Continuous Data Protection | IT Best Practices | Management Service Providers | Regulatory Compliance | SLA | SLA Management Services | VARs

PRODUCT LITERATURE - CA eHealth NPM integrates with other CA network, database and application management solutions, agents and third-party products to provide rapid problem identification and resolution and proactive service assurance across multivendor.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Business Processes | ERP | IP Telephony | IT Infrastructure | Network Performance | SLA

WEBCAST - View this Webcast to hear how your organization can optimize its IT infrastructure with a solution that supports compliance and discovery initiatives, mitigates risks, and controls costs.
Posted: October 31, 2008 | Premiered: November 18, 2008


Topics:  Content Archiving | Data Modeling | Database Management | Electronic Discovery | Enterprise Systems | IT Infrastructure | ROI | SLA | Storage Systems

WHITE PAPER - The purpose of this paper is to: Clarify the definition of 4G from a technology perspective; present business benefits of 4G-enabled services; and Propose a realistic timeline for the adoption of a 4G standard.
Posted: October 23, 2008 | Published: October 23, 2008


Topics:  Productivity | Security | SLA | WiMAX | Wireless Industry | Wireless Networks

JOURNAL ARTICLE - Backup services can save hardware and staffing costs, but beware of surprise fees.
Posted: October 23, 2008 | Published: October 1, 2008


Topics:  Backup Server Hardware | Backups | Compliance (Systems Operations) | Operational Support Systems | SLA | Storage Best Practices | Storage Security | Storage Systems

WHITE PAPER - Corporate IT teams are waging a significant security battle on two fronts these days: stopping attacks via the Web and through email. This paper outlines seven reasons for adopting SaaS security.
Posted: October 10, 2008 | Published: October 9, 2008


Topics:  Business Processes | Data Security | Email Security | Hardware | Network Performance | SLA | Software | Software as a Service

WHITE PAPER - This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Business Process Management | ERP | Service Level Management | Six Sigma | SLA | Systems Management

WHITE PAPER - In the world of IT, Green Storage means two things: balancing the budget and looking for ways to reduce our impact on the environment.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Environmental Compliance | Environmental Industry | Environmental Law | SLA | Storage Best Practices | Storage Infrastructure | UPS

WEBCAST - This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | ITIL | Service Level Management | SLA | SLA Management Services