SOFTWARE DOWNLOAD - By mobilizing email, calendar, personal information management, and your business applications, your company can boost business performance, increase productivity and enable workers to make timely decisions based on the most accurate information available. 
Posted: March 17, 2010 | Published: March 17, 2010


Topics:  Email | Mobile Device Management Software | Mobile Middleware | Mobile Workers | Productivity | Smart Phones | Wireless Computing

WHITE PAPER - This guide will assist individuals who have been assigned the task or have identified the need to establish a patch management strategy. It details methods and approaches to effectively implement a sound patch management process.
Posted: March 17, 2010 | Published: March 17, 2010


Topics:  Best Practices | Business Process Management | IT Management | Networking | Patch Management | Productivity | Risk Assessment

WHITE PAPER - Achieving collaboration between parts of the business that have previously been managed completely independently of each other represents the introduction of fundamentally new ways of working. If a company is to achieve such a transition successfully, it needs to ensure that it manages the change involved effectively.
Posted: March 16, 2010 | Published: March 16, 2010


Topics:  Business Integration | Business Management | Collaboration | Data Integration | IT Management | Productivity

WHITE PAPER - Making your workforce mobile is about making them customer centric 24/7. A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn about the mobile market, benefits of mobility, and practical considerations.
Posted: March 16, 2010 | Published: March 16, 2010


Topics:  Customer Data Management | Customer Service | Enterprise Applications Software | Mobile CRM | Mobile Device Management | Mobile Workers | PDA | Productivity | ROI | Smart Phones

WHITE PAPER - New Sales Performance Management solutions enable sales leaders to align technology to business need and strategy. Read this paper for a series of discussions related to the metrics-based sales productivity solutions that forward thinking sales organizations are employing to harness the power of the pipeline and take advantage of sales analytics.
Posted: March 16, 2010 | Published: March 5, 2010


Topics:  Business Intelligence | Business IT Alignment | Productivity | Sales | Sales Force Automation | Sales Information Systems | Sales Representatives

WHITE PAPER - The combination of an Intel Xeon processor and a Windows® operating system is an industry standard, proven platform for running business-critical applications, and many companies are making the switch. Read this paper to learn about the benefits of Intel® Xeon® Processors and Windows Server® 2008 R2 for Business-Critical Applications.
Posted: March 15, 2010 | Published: December 1, 2009


Topics:  Enterprise Applications Software | Enterprise Computing | IT Spending | Multi-core Processors | Productivity | ROI | Server Hardware | Server Software | Server Virtualization | Virtual Machine Migration | Windows Server Software

ANALYST REPORT - This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
Posted: March 9, 2010 | Published: September 1, 2009


Topics:  Best Practices | Contact Center Management | Contact Center Services | Contact Center Workforce Management | Contact Centers | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Productivity | Self-Service Applications Software

WHITE PAPER - This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
Posted: March 9, 2010 | Published: March 5, 2010


Topics:  Call Centers | CRM | CRM Services | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Productivity | Social Networking

ANALYST REPORT - The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others.
Posted: March 9, 2010 | Published: June 1, 2009


Topics:  Benchmark Testing | Best Practices | Call Center Management | Call Centers | CRM | CRM Software | Customer Satisfaction | Customer Service | Customer Service Best Practices | ERP | Metrics | Performance Testing | Productivity

CASE STUDY - Increased market challenges from new and old competitors meant that IMP had to look for new ways to innovate its business, while at the same time reducing IT management costs. Read this case study to learn how IMP utilized solutions from Micro Focus to successfully migrate their business critical application off mainframe to the Windows platform.
Posted: March 5, 2010 | Published: December 1, 2009


Topics:  Application Deployment | Business Continuity Planning | Enterprise Applications Software | IT Infrastructure | IT Management | IT Spending | Productivity | Windows Server Software

PRESENTATION TRANSCRIPT - Uncertain of how the new features of Windows 7 Professional can benefit your organization? This presentation transcript explores several of the new capabilities of this operating system in-depth. Learn how to leverage these new features to improve efficiency, productivity and security
Posted: March 4, 2010 | Published: February 24, 2010


Topics:  Desktop Management | Enterprise Computing | Operating Systems | Productivity | Software Selection | Software Upgrades | Windows | Windows Security | Windows Vista

WHITE PAPER - New generations of network equipment continue to be more reliable than previous generations. Meanwhile, the applications running across the network have become more ubiquitous and more demanding. Underlying this cycle, the network has become much more important to businesses of all sizes — including midmarket firms — and in all industries.
Posted: March 4, 2010 | Published: August 1, 2009


Topics:  Bandwidth Management | LAN | LAN Switches | Network Appliances | Network Infrastructure | Network Management | Network Security | Productivity | ROI

EGUIDE - Convincing upper management to make the move to Windows Server 2008 requires extensive research and planning. In this expert E-Guide, brought to you by SearchWindowsServer.com and Microsoft, you will gain insight into the top reasons to migrate to Windows Server 2008.
Posted: March 2, 2010 | Published: March 2, 2010


Topics:  Desktop Management | IT Management | Operating Systems | Productivity | Software Selection | Software Upgrades | Terminal Server Software | Windows Server Software

EGUIDE - Many of today’s IT pros are struggling to make effective use of Office 2007 collaboration features. In this expert E-Guide, brought to you by SearchEnterpriseDesktop.com and Microsoft, you will gain clear insight into Office 2007’s unique collaboration offerings.
Posted: March 2, 2010 | Published: March 2, 2010


Topics:  Collaboration | Collaborative Applications Software | Collaborative Product Development | Enterprise Computing | Intranets | IT Managers | Microsoft Office | Productivity | Software Development Tools

CASE STUDY - The IT staff of Joyce Meyer Ministries, an international nonprofit, wanted to reduce server growth while giving remote offices access to corporate applications. Virtualization was the logical option, but VMware was too expensive to deploy remotely. Read this case study to learn about the features and benefits of the Microsoft solution they adopted.
Posted: February 24, 2010 | Published: January 22, 2010


Topics:  Microsoft Hyper-V | Productivity | Remote Office Connectivity | Remote Offices | Server Consolidation | Server Management | Server Virtualization | Server Virtualization Software | Storage Hardware | Virtual Machine | Windows Server Software