WHITE PAPER - Today, early master data management (MDM) adopters--or those companies that have deployed a MDM solution to solve their complex business problems--have already realized significant business benefits in their initial project.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  Business Processes | CRM | Data Governance | Enterprise | Master Data Management | ROI

WHITE PAPER - This study details the business benefits of using Topobase within Utilities it also outline industry trends that drive utilities toward integrated information management platforms like Topobase.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  CRM | ERP | ROI | Security

CASE STUDY - SpringCM enables business users and analysts to configure and implement a complete content management solution without big upfront cost.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Content Management Software | Contract Management | CRM | ROI

WHITE PAPER - This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Access Control | Communications Systems | CRM | Customer Service | ERP | Identity Management | Infrastructure Management | SMBs | Software as a Service

WHITE PAPER - Read why the Taneja Group, Technology Analysts, believe VMware has fundamental architectural advantages over competing virtualization platforms, which should enable VMware to remain the technology leader in this space for some time to come.
Posted: November 14, 2008 | Published: November 11, 2008


Topics:  Application Programming Interfaces | CRM | ERP | QOS | Server Virtualization

PRODUCT LITERATURE - PingFederate is a software solution installed on-premise and PingConnect is an on-demand managed service.
Posted: November 14, 2008 | Published: November 13, 2008


Topics:  CRM | Identity Management | Internet | LDAP | Security | SSO

DATA SHEET - Read this datasheet to learn how Oracle Sales Prospector can help your salespeople: Target the right prospects and products; Increase Sales Productivity and Improve the quality of customer interactions.
Posted: November 11, 2008 | Published: November 11, 2008


Topics:  CRM | Databases | Enterprise | Oracle (Product) | Productivity | Sales

BOOK - This report articulates feedback from 220 organizations, the findings demonstrate how top performing organizations leverage more than demographics for segmentation and deliver demonstrably higher performance as a result.
Posted: November 11, 2008 | Published: November 11, 2008


Topics:  CRM | Dashboards | Databases | Email Marketing | Enterprise | Web Analytics

WEBCAST - Windows Essential Server Solutions provides Microsoft trained IT consultants and partners who serve SMBs with an ideal platform to meet their customer's needs and grow their own business.
Posted: November 10, 2008 | Premiered: November 12, 2008


Topics:  Business Intelligence | CRM | Customer Satisfaction | Microsoft Certified Professional | SMBs | Windows

WHITE PAPER - What does the term "S+S" really mean? The first "S" stands for software, of course, but the second "S" also really stands for software, all that changes is where that software runs and who runs it.
Posted: November 7, 2008 | Published: November 6, 2008


Topics:  CRM | Data Centers | Disaster Recovery | Email Archiving | Licensing | SOA | Software | Web Services

WHITE PAPER - Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Call Center Management | Call Centers | CRM | Customer Service | Instant Messaging | Marketing | SIP | VoIP

WHITE PAPER - This whitepaper provides an overview of the challenges midsize organizations face, and how Oracle products can help them overcome those hurdles.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  CRM | Database Administrators | Database Management | HIPAA Compliance | IT Infrastructure | Oracle (Product) | Sarbanes-Oxley Compliance | SQL | SQL Server

WHITE PAPER - Read this paper to learn how implementing governance is an ongoing process or IT lifestyle; it is a combination of people, processes and technologies that must be implemented consistently over time.
Posted: November 5, 2008 | Published: November 5, 2008


Topics:  Application Life-Cycle Management | CIOs | Cost Benefit Analysis | CRM | HIPAA Compliance | IT Governance | Lotus Notes | ROI | Sarbanes-Oxley Compliance

WHITE PAPER - Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Business Processes | Call Centers | CRM | Customer Service | Marketing | Vendors | VoIP

WHITE PAPER - This white paper examines how SOA can enhance your infrastructure to improve your ability to predict and respond to change, enhance productivity, simplify your IT environment and leverage existing investments.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Application Integration | Business Activity Monitoring | CRM | ERP | Productivity | ROI | SOA | Web Services Management