WHITE PAPER - Making your workforce mobile is about making them customer centric 24/7. A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn about the mobile market, benefits of mobility, and practical considerations.
Posted: March 16, 2010 | Published: March 16, 2010


Topics:  Customer Data Management | Customer Service | Enterprise Applications Software | Mobile CRM | Mobile Device Management | Mobile Workers | PDA | Productivity | ROI | Smart Phones

WHITE PAPER - IT mobility offers businesses significant opportunities. As more millennials enter the workforce, IT will be expected to support a range of personal devices. It is critical to adopt an enterprise platform that enables you to secure and manage these devices to allow for flexibility while respecting compliance and other data protection policies.
Posted: February 26, 2010 | Published: February 25, 2010


Topics:  Data Security | Mobile CRM | Mobile Device Management | Mobile Workers | ROI | Security Policies | Sybase (Product) | Wireless Applications Software | Wireless Computing | Wireless Networks | Wireless Security

PODCAST - In this expert podcast, Sheryl Kingstone, director of enterprise research for the Yankee Group, shares best practices for mobile CRM deployments, touching upon BlackBerry and iPhone, and focuses on customer-centric strategies involving mobile CRM.
Posted: February 23, 2010 | Premiered: February 23, 2010


Topics:  Application Development and Integration Services | Best Practices | CRM | CRM Best Practices | Field Force Automation | Handheld Devices | Mobile CRM | Mobile Device Management | Mobile Middleware | Mobile Workers | Sales Force Automation | Smart Phones

CASE STUDY - Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day.
Posted: February 18, 2010 | Published: December 1, 2009


Topics:  Applications Management | Business Metrics | Mobile CRM | Mobile Device Management | Mobile Workers | Productivity | SLA | Smart Phones

CASE STUDY - Centra Windows Ltd. was looking to replace a paper system for dispatching and managing work performed by window installation field staff with an automated solution that is more efficient and easily tracked and reflects the optimized processes developed by the business. Read about the features and business benefits of their BlackBerry solution.
Posted: February 18, 2010 | Published: February 18, 2009


Topics:  Business Process Management | Customer Service | Job Scheduling Software | Mobile CRM | Mobile Device Management | Mobile Workers | Reporting Software | Smart Phones

WHITE PAPER - Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more!
Posted: February 18, 2010 | Published: February 18, 2010


Topics:  Application Development | Application Development and Integration Services | CRM | Mobile CRM | Mobile Device Management | Mobile Workers | ROI | Sales and Marketing Software | Sales Force Automation | Smart Phones

WHITE PAPER - To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.
Posted: January 26, 2010 | Published: January 26, 2010


Topics:  Help Desks | IT Best Practices | IT Management | IT Services | Mobile CRM | Remote Computing | Remote Support Services | Wireless Computing

WHITE PAPER - This paper focuses on the smartphone and why it has become the mobile user's preference for accessing mobile networks and the benefits that can be achieved by using them.
Posted: January 25, 2010 | Published: January 25, 2010


Topics:  Mobile CRM | Mobile Device Management | Mobile Workers | PDA | PDA Operating Systems | Wireless Computing

WEBCAST - These 4 online classes provide you with the knowledge to make your organization's mobile projects a success. Get up to speed on the latest mobile application developments and learn how to overcome common pitfalls. Topics include Mobile Application Platforms, Going Wireless, Platform Power and Safety Matters.
Posted: December 10, 2009 | Premiered: December 9, 2009


Topics:  Mobile CRM | Mobile Device Management | Mobile Device Management Software | Mobile Middleware | Wireless Application Development | Wireless Application Services Providers | Wireless Applications Software | Wireless Development Tools | Wireless Infrastructure | Wireless Internet | Wireless Messaging

WHITE PAPER - Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.
Posted: September 16, 2009 | Published: September 1, 2009


Topics:  Mobile CRM | Mobile Device Management | Mobile IP | Telecommunications Carrier Systems | Telecommunications Infrastructure | Wireless Networks | Wireless Telephony Systems

BROCHURE - Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store.
Posted: September 4, 2009 | Published: September 4, 2009


Topics:  CRM | ERP | Mobile CRM | Mobile Device Management | Mobile Device Management Software | PDA | Sales Force Automation | Wireless Infrastructure | Wireless Security

WHITE PAPER - This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices.
Posted: August 6, 2009 | Published: August 6, 2009


Topics:  Mobile CRM | Mobile Device Management | Mobile Middleware | Mobile Workers | PDA | Remote Computing | Remote Network Management | Smart Phones

WHITE PAPER - Security considerations remain the single biggest limitation to more aggressive expansion of wireless device usage in many enterprises. This paper will explore some of the key criteria necessary in a mobile OS so that enterprise use of the device will not compromise the integrity of the company's security.
Posted: June 18, 2009 | Published: June 18, 2009


Topics:  Application Deployment | Compliance (Systems Operations) | Mobile CRM | Mobile Device Management | Mobile Workers | Operating Systems | Wireless Application Development | Wireless Computing | Wireless Networks | Wireless Security

CASE STUDY - J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.
Posted: February 26, 2009 | Published: February 26, 2009


Topics:  Customer Service | eBusiness | Mobile CRM | Mobile Device Management | Mobile Device Management Software | Mobile Workers | Remote Computing | Sales Force Automation

CASE STUDY - In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company.
Posted: February 26, 2009 | Published: February 26, 2009


Topics:  Customer Service | GPS | Microsoft Exchange | Mobile CRM | Mobile Device Management | Mobile Device Management Software | Mobile Workers | Remote Access Software | Remote Computing | Remote Network Management | Remote Procedure Calls | Wireless Computing