WHITE PAPER - The ability to manage data is becoming increasingly key to a company's ability to compete effectively in today's ever more competitive business environment. The following paper outlines some of these drivers and examines the strategic role enhanced data management can play.
Posted: March 16, 2010 | Published: March 16, 2010


Topics:  Business Management | Business Service Management Software | Business Systems | Customer Service | Data Management | Data Management Software | Data Quality | Information Management | Knowledge Management

WHITE PAPER - Organizations that seek the elusive goal of a single view of the customer need first to instill an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix. Read this white paper to learn more about how to creat a knowledge-sharing culture in your business.
Posted: March 12, 2010 | Published: March 12, 2010


Topics:  Business Management | Collaboration | Customer Service | Data Management | Enterprise Content Management | Information Management | Knowledge Management

WHITE PAPER - Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.
Posted: February 17, 2010 | Published: February 17, 2010


Topics:  Business Process Management | Contact Center Management | Contact Centers | CRM | CRM Best Practices | Customer Interaction Services | Customer Service | Customer Service Best Practices | Knowledge Management

CASE STUDY - Read this case study to see how one of the largest IT consulting firms turned to DocAve solutions to provide their clients a robust solution for their collaborative digital workspace and SharePoint administration needs.
Posted: February 4, 2010 | Published: February 4, 2010


Topics:  Collaboration | Collaborative Applications Software | Collaborative Master Data Management | Data Recovery | File Recovery Programs | Knowledge Management | Microsoft Office | SLA | Storage Management | Storage Replication | Storage Security

WHITE PAPER - Read this white paper to learn how organizations need an intelligent approach to gaining the upper hand when it comes to assessing IT risk and managing compliance.
Posted: January 26, 2010 | Published: January 26, 2010


Topics:  Business Process Automation | Business Processes | Compliance Best Practices | Data Management | IT Management | Knowledge Management | Malware | Network Security | Risk Management | Security

WHITE PAPER - This white paper will cover archiving and email management, eDiscovery and knowledge management, as well as discuss 11 considerations to control your email environment. Discover how to manage email archiving for your mid-sized organization or enterprise.
Posted: January 11, 2010 | Published: September 25, 2009


Topics:  Electronic Discovery | Email | Email Archiving | Email Management | Email Security | Email Security Policies | Knowledge Management | Messaging Security | Regulatory Compliance

VIDEO - In this videocast, SearchDataManagement.com sat down with Rick Sherman, an independent consultant with over 20 years of experience in the industry, to find out key trends in business intelligence and data management that are affecting how enterprises can achieve more insight into every aspect of their business.
Posted: December 22, 2009 | Premiered: December 22, 2009


Topics:  Business Intelligence | CRM Analytics | Data Governance | Data Integration | Data Management | Data Quality | Information Management | Knowledge Management | Real-time Analytics

WHITE PAPER - With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters.
Posted: December 18, 2009 | Published: December 18, 2009


Topics:  Data Collection | Document Management | Electronic Discovery | Email Archiving | Knowledge Management | Regulatory Compliance

WEBCAST - Organizations often lack an understanding of how social networking affects their organization. This webcast explores real-life companies engaged in social networking to give viewers a better understanding of how it impacts consumer and enterprise environments.
Posted: December 7, 2009 | Premiered: December 7, 2009


Topics:  Blogs | Business Processes | Collaboration | Collaborative Applications Software | Knowledge Management | ROI | Social Computing | Social Networking | Tagging | Web 2.0

WHITE PAPER - The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster.
Posted: September 28, 2009 | Published: September 28, 2009


Topics:  Application Performance Management Software | Backups | Continuous Data Protection | Data Loss Prevention (DLP) | Disaster Planning | Disaster Recovery | Downtime | Email Management | Email Management Software | High Availability | IT Infrastructure | Knowledge Management | Microsoft Exchange | Storage Management | Storage Security

WHITE PAPER - According to industry analysts, email volume in organizations is growing by more than 30% annually, and the average user receives 7MB of data per day via email. In this whitepaper, we'll discuss four reasons that drive organizations to seek an archiving solution and 11 considerations for controlling your email environment.
Posted: August 6, 2009 | Published: August 5, 2009


Topics:  Backups | Email Archiving | Email Archiving Software | Email Management | Email Security | Knowledge Management | Messaging Security | Software as a Service | Storage Capacity | Storage Management | Storage Resource Management

WHITE PAPER - There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management.
Posted: June 29, 2009 | Published: June 1, 2009


Topics:  Collaboration | Document Management | Information Management | Information Retrieval Software | Knowledge Management | Knowledge Management Software | Project Management | Project Management Software | Web 2.0

WHITE PAPER - IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...
Posted: June 15, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Customer Satisfaction | Downtime | IT Best Practices | IT Governance | IT Infrastructure | IT Service Management | ITIL | Knowledge Management | Operational Metrics (Systems)

WHITE PAPER - Without a business intelligence information infrastructure in place, midsize companies are more likely to exceed budgets, miss deadlines, improve performance of one department at the expense of the overall business, and reward employees for actions that do not improve performance.
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  Business Intelligence | Business Intelligence Software | Business Performance Management | Employee Performance Management (EPM) | Information Management | Infrastructure Management | Knowledge Management | Query Tools | SMBs

WHITE PAPER - A 2007 report conducted by the Economist Intelligence Unit (EIU) found that nine out of ten corporate executives admit to making important decisions on the basis of inadequate information. This whitepaper will discuss what information visibility can do for your organization as well as the three critical strategic areas of business decision making.
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  Business Intelligence | Business Intelligence Software | Business IT Alignment | Data Visualization | Data Visualization Software | Enterprise Resource Management | Information Management | Information Management Software | Information Retrieval Software | Information Standards | Information Storage and Retrieval Systems | Knowledge Management | Knowledge Management Software | Risk Management | SMBs