ANALYST REPORT - This Magic Quadrant, published on March 3rd, 2010 and authored by Eric Goodness, examines 17 vendors of IT services for business communications systems worldwide. Use it to find the right providers for your needs related to communications-centric managed service and outsourcing relationships or project-based professional services engagements.
Posted: March 18, 2010 | Published: March 16, 2010


Topics:  Business Communications | Communications Networks | Communications Systems | ISVs | IT Consulting Services | IT Outsourcing Services | IT Services | Network Service Providers

WHITE PAPER - Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments.
Posted: March 17, 2010 | Published: March 17, 2010


Topics:  Access Control | Business Continuity Planning | Cloud Computing | Disaster Recovery | IT Outsourcing Services | IT Services | Platform as a service | Private cloud computing | Public cloud computing | Regulatory Compliance | SLA | Software as a Service

DATA SHEET - Cloud computing represents a tidal shift in the way IT infrastructure operates, enabling greater agility and lower costs for companies of all sizes. Learn how RightScale delivers the power of the cloud, whether you need a fast on-ramp or support for complex deployments across multiple clouds.
Posted: March 10, 2010 | Published: March 10, 2010


Topics:  Application Deployment | Application Development | Applications Management | Best Practices | Cloud Computing | CMDB | Hosting Services | IT Infrastructure | IT Outsourcing Services | IT Services | Private cloud computing | Public cloud computing | Systems Management

WHITE PAPER - This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
Posted: February 23, 2010 | Published: February 23, 2010


Topics:  Business Service Management | Business Service Management Software | Configuration Management | IT Service Management | IT Services | ITIL | UNIX | Windows

WHITE PAPER - This white paper examines BSM essentials that are often overlooked but nevertheless must be present for IT to deliver business value.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Management Software | Business Service Providers | CMDB | Configuration Management | IT Services | Service Creation | Strategic Planning

WHITE PAPER - Read this paper to learn how BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Best Practices | Business Service Management | Compliance (Systems Operations) | IT Infrastructure | IT Services | ITIL

WHITE PAPER - Read this paper to learn how IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Providers | Hardware | Investments | IT Agents | IT Services | ITIL

WHITE PAPER - Read this paper to learn how to build performance management solutions around BSM, which helps IT maintain agility and deliver high levels of business service performance.
Posted: February 22, 2010 | Published: May 22, 2008


Topics:  Business Service Management | Business Service Management Software | IT Management | IT Services | Performance Testing | SOA | Virtualization Security

WHITE PAPER - This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Management Software | CMDB | IT Management | IT Service Management | IT Services | ITIL | Metadata | Metadata Standards

WHITE PAPER - This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times.
Posted: February 18, 2010 | Published: February 8, 2010


Topics:  Help Desks | IT Management | IT Management Services | IT Outsourcing Services | IT Service Management | IT Services | ITIL | Service Process Optimization Software

ANALYST REPORT - IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey.
Posted: February 17, 2010 | Published: February 17, 2010


Topics:  Application Deployment | Applications Management | CIOs | IT Service Management | IT Services | Mobile Device Management | Mobile Middleware | Productivity | Surveys

WHITE PAPER - To enable device-independent mobility (DIM) at Intel, Intel IT is considering implementing dynamic virtual client (DVC) technology, which uses containerized software appliances to abstract the OS; applications; corporate and personal data and workspaces; and user-specific settings.
Posted: February 15, 2010 | Published: November 1, 2009


Topics:  Applications Management | Cloud Computing | Data Storage | Desktop Virtualization | IT Service Management | IT Services | Mobile Device Management | Mobile Workers | Operating System Virtualization | Productivity

WHITE PAPER - This paper clarifies what cloud computing is, identifies the services offered in the cloud, and also examines potential business benefits, risks and assurance considerations.
Posted: February 10, 2010 | Published: December 1, 2009


Topics:  Cloud Computing | Compliance (Systems Operations) | Governance, Risk, Compliance (GRC) | Infrastructure Services | IT Services | National Institute of Standards and Technology | Platform as a service | Scalability Testing | Software as a Service

EGUIDE - New applications along with QoS standards are increasing demand on network availability and performance and in order to meet these requirements enterprises need to employ more monitoring and management for the WAN. This E-Guide provides shows how to leverage a managed service provider's expertise to limit the cost impact of these new requirements.
Posted: February 9, 2010 | Published: February 9, 2010


Topics:  Applications Management | Data Center Consolidation | IT Services | Network Management | Network Monitoring | Network Performance | QOS | WAN

WHITE PAPER - Read this paper to learn how a challenging business climate can create an opportunity for many enterprises to revisit how IT supports the need for improved business productivity. Better, more efficient IT is often required. This streamlining of IT demands better and more accurate IT management processes in order to reduce waste.
Posted: February 8, 2010 | Published: July 1, 2009


Topics:  Business Service Management | CMDB | Configuration Management | Databases | IT Services | ITIL | Market Trends