PODCAST - This podcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
Posted: March 19, 2010 | Premiered: March 19, 2010


Topics:  Business IT Alignment | Business Process Modeling | Business Service Management | Business Service Management Software | IT Service Management | Strategic Planning

WHITE PAPER - Read this paper to learn how Service Portfolio Management can be implemented to achieve and show evidence of improved business satisfaction, reduced waste, reduced cost, and enhanced service quality. IT can better select strategic investments and maximize business value.
Posted: March 18, 2010 | Published: October 12, 2009


Topics:  Business IT Alignment | Business Management | Business Systems | IT Management | IT Service Management | IT Spending | Portfolio Management (IT Management)

WHITE PAPER - Cloud computing, virtualization, and on-demand solutions are evolving to address the system complexity issues that IT managers deal with every day. Read this paper to learn about the benefits of the cloud computing environment.
Posted: March 18, 2010 | Published: February 19, 2010


Topics:  Cloud Computing | IT Management | IT Managers | IT Service Management | Server Virtualization | Virtual Appliance | Virtual Desktop Infrastructure | Virtual Offices

WHITE PAPER - Get the results of a 2009 SAP survey in which over 200 procurement executives reveal what procurement strategies are working for their organizations in today's challenging economy and what they envision for the future of procurement. Results are analyzed by industry and company size.
Posted: March 16, 2010 | Published: March 16, 2010


Topics:  Business Process Management | Business Processes | Collaboration | Collaborative Commerce | Cost Benefit Analysis | Energy Efficiency | IT Service Management | Procurement | Spend Management

WEBCAST - Join EMA Research Director Julie Craig and ASG Sr. Director of Solutions Management Ian Rowlands for this informative one-hour Webinar to learn about DDM and how it enables IT to build on existing technology investments.
Posted: March 10, 2010 | Premiered: March 10, 2010


Topics:  Application Infrastructure | Application Integration | Application Performance Management | Applications Management | Business Service Management | Configuration Management | IT Service Management | Service Level Management

WEBCAST - This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
Posted: March 9, 2010 | Premieres: March 23, 2010


Topics:  Business IT Alignment | Business Process Modeling | Business Service Management | Business Service Management Software | IT Service Management | Service Level Management | Strategic Planning

ANALYST REPORT - As virtualization technologies continue to expand and become a critical element of IT services, it is important to monitor the operational impacts and benefits. This Forrester study examines the current state of virtualization and discusses seven key findings surrounding aspects such as application virtualization and software as a service.
Posted: March 5, 2010 | Published: January 28, 2010


Topics:  Applications Management | Infrastructure Management | IT Service Management | Server Management | Server Virtualization | Server Virtualization Software | Software as a Service

WEBCAST - What role does APM play in the migration to cloud computing? Why is that role growing in importance? How can you take full advantage of APM and cloud computing? Watch this webcast to learn those answers and learn how to reduce costs, decrease complexity, and optimize performance in your organization.
Posted: February 26, 2010 | Premiered: February 26, 2010


Topics:  Application Hosting | Application Infrastructure | Application Life-Cycle Management | Application Performance Management | Applications Management | Applications Management Services | Cloud Computing | Grid Computing | IT Service Management | ITIL | Platform as a service | SOA | Software as a Service

WHITE PAPER - This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
Posted: February 23, 2010 | Published: February 23, 2010


Topics:  Business Service Management | Business Service Management Software | Configuration Management | IT Service Management | IT Services | ITIL | UNIX | Windows

WHITE PAPER - Read this paper to learn more about the tight connection between business and technology and the ongoing trend of rising IT costs. As a result of these increases, businesses are demanding that IT be more than a static resource.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Management Software | Business Structures | Cost Benefit Analysis | Dashboards | IT Service Management | Performance Testing

TECHNICAL ARTICLE - As the data center continues to grow in complexity, the Data Center Service Management (DCSM) discipline is becoming widely adopted by organizations that wish to migrate to higher levels of process maturity. This technical brief will discuss the benefits of using DCSM.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Asset Management (Finance) | Best Practices | Change Management | Data Center Infrastructure Efficiency | Data Center Management | Data Centers | Data Collection | IT Service Management | Service Level Management

WHITE PAPER - This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Management Software | CMDB | IT Management | IT Service Management | IT Services | ITIL | Metadata | Metadata Standards

WHITE PAPER - The last few years have seen significant interest and effort in integrating the many tools large enterprises use to manage their IT infrastructure and applications. Central to this integration effort is the concept of a Configuration Management Database (CMDB). Read this whitepaper to learn a best practices approach.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Asset Management (Finance) | CMDB | Configuration Management | Data Center Infrastructure Efficiency | Data Center Management | IT Infrastructure | IT Management | IT Service Management | ITIL | Network Configuration Management Software | Service Level Management

WHITE PAPER - This paper delves into the complexity of managing Web applications and evaluates ASG's ability to deliver deep, broad, and accurate insight into application performance.
Posted: February 22, 2010 | Published: May 22, 2009


Topics:  Application Life-Cycle Management | Application Life-Cycle Management Software | Application Performance Management | CMDB | Configuration Management | IT Service Management | ITIL

WHITE PAPER - This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times.
Posted: February 18, 2010 | Published: February 8, 2010


Topics:  Help Desks | IT Management | IT Management Services | IT Outsourcing Services | IT Service Management | IT Services | ITIL | Service Process Optimization Software