WHITE PAPER - This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times.
Posted: February 18, 2010 | Published: February 8, 2010


Topics:  Help Desks | IT Management | IT Management Services | IT Outsourcing Services | IT Service Management | IT Services | ITIL | Service Process Optimization Software

PODCAST - Is cloud computing going to take over the data center as we know it? Join us as we talk about cloud computing with whurley as he discusses some of the benefits of cloud computing as well as cracking open a few myths, discusses how cloud computing currently fits into the data-center picture, and talks about some new open source players in the cloud
Posted: January 26, 2010 | Premiered: January 26, 2010


Topics:  Cloud Computing | Configuration Management | Data Centers | Hybrid clouds | IT Management Services | Open Source | Open Source Software | Private cloud computing | Public cloud computing | Server Provisioning

ANALYST REPORT - Dynamic Markets Research Demonstrates that Nearly All IT Managers' Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price.
Posted: December 16, 2009 | Published: December 16, 2009


Topics:  CRM | Help Desks | IT Management | IT Management Services | IT Managers | IT Service Management | IT Spending | Service Level Management | SLA

WHITE PAPER - What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.
Posted: November 9, 2009 | Published: November 9, 2009


Topics:  Capacity Planning | Change Management | Cost Benefit Analysis | Data Center Infrastructure Efficiency | IT Management | IT Management Services | Server Virtualization

CASE STUDY - Orange Switzerland turns to Alcatel-Lucent’s Network Outsourcing solution to increase operational efficiency of its network management, ensure and increase network quality, and focus on its core business with impressive results. Read this case study to learn more about the advantages of outsourcing network management.
Posted: November 2, 2009 | Published: November 2, 2009


Topics:  IT Management | IT Management Services | IT Managers | Network Management | Network Management Services | Network Service Providers | Outsourcing | Telecommunications Networks

DATA SHEET - To fully benefit from Windows Server® 2008 with Hyper-V and Systems Center Virtual Machine Manager 2008 (SCVMM) technology, a fully engineered virtualization solution is needed, that is both cost effective and easy to manage whilst simultaneously ensuring high availability with enterprise performance and stability.
Posted: October 29, 2009 | Published: October 28, 2009


Topics:  Consulting Services Industry | IT Infrastructure | IT Management Services | Microsoft Hyper-V | Server Consolidation | Server Virtualization | TCO | Virtual Machine | Windows Server 2003

WEBCAST - This webcast gives an overview of several options for HP Proactive Select IT services that address common and recurring events in typical, ever changing storage environments. Tune in to learn more about this exciting, cost- and time-effective IT support solution.
Posted: October 20, 2009 | Premiered: October 20, 2009


Topics:  Hardware Management Services | IT Consulting Services | IT Management Services | IT Outsourcing Services | Storage Best Practices | Storage Management Services | Systems Management Services

WHITE PAPER - Directors of IT operations are under pressure to control or reduce mainframe operating costs while maintaining service levels to the business. This paper describes how BMC® MAINVIEW® from BMC Software uniquely delivers aggressive and strategic performance management and optimization.
Posted: April 17, 2009 | Published: April 17, 2009


Topics:  IT Management Services | IT Services | IT Systems | Mainframe Operating Systems | Operating Systems | Server Management