PODCAST - Perfect order management starts with perfect processes, which can help consolidate apps and free up capital. In this podcast, discover 20 steps to delivering the perfect order and learn other tips that can help your organization take a process-view of order fulfillment from expert Ray Wang.
Posted: March 3, 2010 | Premiered: March 2, 2010


Topics:  Business Logistics | Business Process Management | Business Processes | Collaboration | eProcurement | Order Management Systems | Purchase Order Management | Sales Order Management | SAP (Product) | Supply Chain Management | Supply Chains

WHITE PAPER - This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
Posted: May 1, 2009 | Published: May 1, 2009


Topics:  Business Communications | Business Consulting Services | Business Development | Business Intelligence | Business Management | Business Processes | Negotiation

WEBCAST - In this webinar, learn how you can use business rules to rapidly respond to discovered relationships between data and performance. You will learn why strategies need to adapt to new conditions and how business process automation can benefit from updated business rules to effect change and manage exception cases.
Posted: December 24, 2009 | Premiered: December 24, 2009


Topics:  Business Performance Management | Business Process Automation | Business Process Management | Business Process Modeling | Business Processes | Data Management | Product Management | SOA | SOA Governance

WHITE PAPER - This paper explores seven innovations and best practices for "green customer service" that are being adopted by best-of-breed contact centers. It does not cover known green practices in infrastructure areas such as power consumption or virtualization, but focuses on processes for greening complex customer service interactions.
Posted: February 17, 2010 | Published: February 17, 2010


Topics:  Business Process Management | Business Processes | Contact Center Management | Contact Centers | CRM | CRM Best Practices | Customer Service | Customer Service Best Practices | VoIP

WHITE PAPER - Read this white paper to learn the four key initiatives for attacking network management inefficiency and how automation solutions from HP can help.
Posted: November 13, 2009 | Published: September 25, 2009


Topics:  Business Process Automation | Business Processes | Change Management | Configuration Management | IT Management | Network Configuration Management | Network Management | Network Performance

WEBCAST - Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
Posted: December 21, 2009 | Premiered: December 21, 2009


Topics:  Application Development | Application Integration | Best Practices | Business Environment | Business Process Management | Business Process Management Software | Business Processes | CIOs | ROI

WHITE PAPER - This paper discusses how a new generation of platforms in the application stack is designed to both deliver a specific layer of functionality and enable rapid prototyping, allowing development teams to focus their efforts on the value they add and gain time for more innovation.
Posted: February 24, 2010 | Published: February 24, 2010


Topics:  Application Development | Application Development and Integration Services | Application Performance Management | Application Programming Interfaces | Applications Management | Business Intelligence | Business Intelligence Software | Business Process Management | Business Process Management Software | Business Processes | Dashboards | Data Warehouses | Rapid Application Development | SOA

WHITE PAPER - The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Business Processes | Call Centers | Customer Service | Enterprise | Marketing | Sales

WHITE PAPER - This paper discusses Bad data, or data that is not current, has another, broader impact in leading to distrust of the system. And when the BI system cannot be fully relied on, its uses rapidly become limited. Read on to learn how to achieve trustworthy BI with complete, in-depth visibility and full control over the fragile dataflow processes.
Posted: December 10, 2009 | Published: December 10, 2009


Topics:  Business Intelligence | Business Intelligence Software | Business Process Automation | Business Process Management | Business Processes | Data Management | Data Management Software | Data Quality | Data Warehouse Architectures | Data Warehouses | Database Performance Management | Databases | ETL (Software)

WHITE PAPER - the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
Posted: January 26, 2009 | Published: January 23, 2009


Topics:  Accounting | Benchmark Testing | Best Practices | Business Processes | Financial Services Industry | Fixed Assets | Performance Testing | Regulatory Compliance | Risk Management | SAP (Product)

ANALYST REPORT - In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances.
Posted: June 8, 2009 | Published: June 1, 2008


Topics:  Business Communications | Business Intelligence | Business IT Alignment | Business Management | Business Metrics | Business Models | Business Performance Management | Business Process Modeling | Business Processes | Business Systems | CEOs | CFOs | CIOs | Communications Networks | Financial Management | Financial Reporting

WHITE PAPER - This paper explores the legacy technologies that influenced the development of both the new generation of search engines and the more powerful unified information access platforms. It also explains the benefits this new approach brings in providing active intelligence on demand and more.
Posted: February 24, 2010 | Published: February 24, 2010


Topics:  Business Intelligence | Business Intelligence Software | Business Performance Management | Business Performance Management Software | Business Process Management | Business Process Management Software | Business Processes | CRM | Open Source | Search Engine Optimization | Search Engines | TCO

TRIAL SOFTWARE - Blueprint is designed to be easy-to-use and collaborative so that a wide range of stakeholders can work together synchronously or asynchronously to map, refine and improve processes.
Posted: December 20, 2009 | Published: December 20, 2009


Topics:  Business Process Automation | Business Process Management | Business Process Management Software | Business Process Modeling | Business Processes | Cloud Computing | Collaboration | SOA | Software as a Service | Web 2.0

WHITE PAPER - Read this paper to learn how businesses can quickly respond to new challenges by harnessing existing business logic and reusing business rules.
Posted: December 7, 2009 | Published: October 12, 2009


Topics:  Applications Management | Business IT Alignment | Business Management | Business Models | Business Process Management | Business Processes | Business Service Management

WHITE PAPER - This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.
Posted: June 8, 2009 | Published: March 1, 2009


Topics:  Business Intelligence | Business Management | Business Models | Business Performance Management | Business Process Management | Business Process Modeling | Business Processes | Business Structures | Business Systems | CEOs | CIOs | ERP | Model Driven Architecture