WHITE PAPER - Most entrepreneurial or start-up manufacturers seek to grow within their means, avoiding the temptation of leveraging venture funding at the risk of losing control of their business.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Accounting | Business Metrics | Customer Service | Inventory Management | Quality Control | Six Sigma

WHITE PAPER - Manufacturers and distributors have embraced the Lean philosophy to great benefit in improved performance, shorter lead-times, better quality and lowered costs.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Accounting | Collaboration | Customer Service | ERP | Information Management | Supply Chains

WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Communications Systems | Contact Centers | Customer Service | Hardware | Instant Messaging | IVR | SIP | SMS

WHITE PAPER - Read this E-Guide for a better look at how the value of UC will, at first, be less of a financial issue and more of a productivity improvement issue-and increased productivity eventually translates into financial benefits.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Collaboration | Contact Management | Customer Service

SOFTWARE LISTING - Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.
Posted: September 3, 2008 | Published: August 29, 2008


Topics:  Customer Service

WHITE PAPER - Moving to a STP model gives Anchor General a critical advantage - issuing policies at the point of sale in hours rather than days.
Posted: September 3, 2008 | Published: September 1, 2008


Topics:  Business Process Management | Customer Service | Enterprise Content Management

PRODUCT LITERATURE - Verio dedicated hosting solutions and a wide variety of managed services make it easy and cost-effective to procure the exact level and type of Internet services your business needs.
Posted: September 2, 2008 | Published: September 1, 2008


Topics:  Content Delivery | Customer Service | Hosting Services

CASE STUDY - Parature Customer Service software reduced time on manual administrative activities by 25 percent and not the team closes tickets 25 percent faster.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Customer Satisfaction | Customer Service | Software

CASE STUDY - To speed response times, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting & Parature Customer Service™ software offered just the right combination of capabilities.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Customer Self-Service | Customer Service | Email | Software as a Service

WEBCAST - This webcast describes about EMC Captiva and eCopy Distributed Capture Solution, using this, improve their business processes, provide better customer service and responsiveness, and reduce costs and delays in moving paper between sites.
Posted: August 28, 2008 | Premiered: August 27, 2008


Topics:  Business Processes | Customer Service

CASE STUDY - While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America's were discouraged by the complexity and cost of the BI solutions available, so to overcome with it they deployed Tableau Desktop solution.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Business Intelligence | Customer Service | Dashboards

WHITE PAPER - Building on the solid foundation of advanced, comprehensive network design, the service provider will mitigate the inherent risks associated with transformation, bring new services to market and enhance customer experience.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Customer Service | Email | IP Networks | MPLS | Personalization | Program Management | WAN

WHITE PAPER - Email Service Providers (ESPs) have improved their transactional email messaging capabilities to allow for more effective personalization, better brand exposure, and performance tracking. This paper explores the best practices for transactional email.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Best Practices | CAN-SPAM Act of 2003 | Content Management | Customer Service | Email | Federal Trade Commission | Instant Messaging | Reporting Software | Security | Testing

WHITE PAPER - This whitepaper discusses a different culture that is developing for learning and training departments. This new cultures prime concern is meeting monetary and fiscal targets.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Customer Service | eLearning Software | Employee Monitoring | ROI | Staffing | Training

WHITE PAPER - This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Service | Disaster Recovery | Security | SMBs | TCO | Vendors