PRESENTATION TRANSCRIPT - This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
Posted: March 8, 2010 | Published: March 5, 2010


Topics:  Best Practices | Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | Customer Loyalty | Customer Satisfaction | Customer Service | Marketing | Surveys

WHITE PAPER - BI applications, business process improvements, and improving the use of information and analytics has become a big trend lately. In light of this, this paper focuses on why you need to look for solutions that unify access to all types of information in analytical applications such as BI and BPM.
Posted: February 25, 2010 | Published: February 24, 2010


Topics:  Business Intelligence | Business Intelligence Software | Business Process Management | Business Process Management Software | Business Processes | CRM | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Dashboards | Data Warehouses

WHITE PAPER - This paper describes how unified information access bridges information silos by uniting content and data in one index, which enables more complete insight. This paper also details how Attivio helps companies cost-effectively provide comprehensive information availability and automated information-driven workflow to support business goals.
Posted: February 24, 2010 | Published: February 24, 2010


Topics:  Business Intelligence | Business Intelligence Software | Business Process Management | Business Process Management Software | Business Processes | CRM | Customer Data Management | Customer Loyalty | Customer Retention | Customer Service | Dashboards | Data Management | Data Warehouses

PODCAST - This podcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
Posted: February 22, 2010 | Premiered: February 22, 2010


Topics:  Best Practices | Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | Customer Loyalty | Customer Satisfaction | Customer Service | Marketing | Surveys

WEBCAST - This webcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
Posted: February 22, 2010 | Premiered: February 22, 2010


Topics:  Best Practices | Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | Customer Loyalty | Customer Satisfaction | Customer Service | Marketing | Surveys

WHITE PAPER - The objective of this paper is to help your business focus on the areas that will enable you to succeed in the downturn and prosper in the years ahead by helping you to reduce costs across your entire business and deliver real improvements in efficiency, growth, and sustainability.
Posted: January 15, 2010 | Published: January 15, 2010


Topics:  Business Process Management | Business Process Outsourcing | Customer Loyalty | Manufacturing | Manufacturing Execution Systems | Manufacturing Industry | PLM | ROI | SLA | Warehouse Management

WHITE PAPER - This paper discusses the idea that to survive in today’s business environment, companies must see, think, and act clearly. Only those with the visibility to act effectively and decisively emerge in a stronger competitive position. Read on to learn how the best-run businesses today need to focus on clarity and transparency.
Posted: December 18, 2009 | Published: December 18, 2009


Topics:  Business Process Management | Business Process Outsourcing | Business Processes | CIOs | Collaboration | Customer Loyalty | Portfolio Management (IT Management) | ROI | SAP (Product) | SOA

WHITE PAPER - This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.
Posted: December 3, 2009 | Published: December 3, 2009


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Customer Loyalty | Customer Satisfaction | Software as a Service | TCO | Telecommuting | Telephony Services

WHITE PAPER - This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Market Trends | Marketing

WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Manufacturing Industry

WHITE PAPER - This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Manufacturing Industry

WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
Posted: October 22, 2009 | Published: October 22, 2009


Topics:  Business Performance Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Product Management

WHITE PAPER - In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
Posted: October 22, 2009 | Published: October 22, 2009


Topics:  Business Intelligence | Business Intelligence Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Financial Industry Organizations

WHITE PAPER - This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
Posted: October 19, 2009 | Published: October 19, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service Best Practices

WHITE PAPER - The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.
Posted: September 18, 2009 | Published: April 1, 2009


Topics:  Application Development | Application Performance Management | Customer Loyalty | Customer Retention | High Availability | High Performance Computing | Oracle (Product) | SOA | Web Applications Management