WHITE PAPER - When delivery is implemented in a collaborative, repeatable, and process-oriented manner, companies can benefit from more efficient development models and secure applications. Integrating security into these processes from the beginning can curb expensive and time consuming “gotchas” at the end of the lifecycle. Read this paper to learn more.
Posted: March 10, 2010 | Published: July 8, 2009


Topics:  Application Life-Cycle Management | Application Security | Customer Data Management | Customer Privacy | Software Development Life-Cycles | Software Development Tools | Web Application Security | Web Applications Management

WHITE PAPER - This paper describes how unified information access bridges information silos by uniting content and data in one index, which enables more complete insight. This paper also details how Attivio helps companies cost-effectively provide comprehensive information availability and automated information-driven workflow to support business goals.
Posted: February 24, 2010 | Published: February 24, 2010


Topics:  Business Intelligence | Business Intelligence Software | Business Process Management | Business Process Management Software | Business Processes | CRM | Customer Data Management | Customer Loyalty | Customer Retention | Customer Service | Dashboards | Data Management | Data Warehouses

WHITE PAPER - In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  CRM | CRM Best Practices | CRM Software | Customer Data Integration | Customer Data Management | Customer Satisfaction

ANALYST BRIEF - Oracle provides Customer Relationship Management and Enterprise Resource Planning applications, middleware and database software tailored to the customer retention needs of midsize organizations. This Oracle Business Brief explains how these solutions help you retain customers cost-effectively through optimized information and improved flexibility.
Posted: February 11, 2010 | Published: February 11, 2010


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Enterprise Resource Management | Middleware

EBOOK - Many studies show it costs five times more to win a new customer than to retain an existing one. In this issue of ONE, we look at how the combination of insight and effective customer-facing processes can help you outshine your competitors and impress your customers enough to keep them with you.
Posted: February 11, 2010 | Published: February 11, 2010


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Interaction Services | Customer Retention | Customer Service

WHITE PAPER - This paper will provide a list of questions that should be considered and reviewed during any project designed to deliver a 360-degree view. The paper then explores how information sharing and identity resolution combine to show the connection between MDM and enterprise customer-centricity.
Posted: January 22, 2010 | Published: January 22, 2010


Topics:  Business Intelligence | CRM | Customer Data Integration | Customer Data Management | Customer Profiles | Customer Retention | Customer Satisfaction | Data Management | Master Data Management | Project Management

WHITE PAPER - Leading telecommunications companies are finding ways to integrate data into business processes and also automate decisions with on-demand business analytics. This paper can provide you with background on Intelligent Mail®, with an emphasis on the 21 practical ways you can leverage mailstream intelligence to improve your business today.
Posted: January 15, 2010 | Published: January 15, 2010


Topics:  Communications Software | Communications Systems | CRM | Customer Data Management | Customer Data Management Software | Information Management Software | Marketing | Telecommunications Management Software | Telecommunications Services | Telecommunications Software | Telecommunications Systems

PRESENTATION TRANSCRIPT - This presentation transcript shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.
Posted: December 30, 2009 | Published: December 30, 2009


Topics:  Call Center Management | Contact Center Management | Contact Center Software | Contact Centers | Customer Data Integration | Customer Data Management | Customer Privacy | Customer Satisfaction | Customer Service | Marketing

PRESENTATION TRANSCRIPT - This presentation transcript will discuss the End User. Ultimately, all of us are trying to look after are our end users. It does not matter whether we are the supplier or the customer that is receiving goods. We are all end users in this world, and what we are trying to do is to look at the end user and actually think about how they work today.
Posted: December 8, 2009 | Published: December 7, 2009


Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Retention | Customer Satisfaction | Customer Service

WHITE PAPER - This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
Posted: November 24, 2009 | Published: November 24, 2009


Topics:  CIOs | Collaboration | Collaborative Applications Software | Communications Software | Customer Data Management | Customer Service | IT Management | IT Managers | IT Spending | Productivity | ROI | Small Businesses | SMBs

CASE STUDY - annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.
Posted: November 11, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Collaboration | Communications Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Health Care Industry | IT Governance | IT Infrastructure | IT Spending | Microsoft Exchange | Productivity | Software Licensing

WHITE PAPER - This paper examines the impact of unreliable data on retail banks. Defining the requirements needed to guarantee data reliability in retail banking, it offers a practical approach to creating and governing that data, and shows how you can get started in making trusted data available to improve marketing, customer service, risk management and more.
Posted: November 4, 2009 | Published: November 2, 2009


Topics:  Banking Industry | Business Process Management | Customer Data Management | Data Governance | Data Management | Data Quality | Marketing | Retail Banking Services | Risk Assessment | Risk Management | Sales | Sales and Marketing Software

WHITE PAPER - The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.
Posted: October 28, 2009 | Published: August 25, 2008


Topics:  Customer Data Integration | Customer Data Management | Customer Data Management Software | Data Warehouse Architectures | Data Warehouse Software | Data Warehouses | Database Administration | Database Management

CASE STUDY - In an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst.
Posted: October 19, 2009 | Published: October 19, 2009


Topics:  Analytic Applications Software | Business Intelligence | Business Intelligence Software | Customer Data Management | Customer Data Management Software | Dashboards | Marketing | Reporting Software | Software as a Service

BROCHURE - The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
Posted: July 28, 2009 | Published: July 1, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Customer Data Integration | Customer Data Management | Customer Satisfaction | Insurance Applications Software | Insurance Industry