WHITE PAPER - In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  CRM | CRM Best Practices | CRM Software | Customer Data Integration | Customer Data Management | Customer Satisfaction

ANALYST BRIEF - Oracle provides Customer Relationship Management and Enterprise Resource Planning applications, middleware and database software tailored to the customer retention needs of midsize organizations. This Oracle Business Brief explains how these solutions help you retain customers cost-effectively through optimized information and improved flexibility.
Posted: February 11, 2010 | Published: February 11, 2010


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Enterprise Resource Management | Middleware

EBOOK - Many studies show it costs five times more to win a new customer than to retain an existing one. In this issue of ONE, we look at how the combination of insight and effective customer-facing processes can help you outshine your competitors and impress your customers enough to keep them with you.
Posted: February 11, 2010 | Published: February 11, 2010


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Interaction Services | Customer Retention | Customer Service

WHITE PAPER - This paper explores how a rigorous data quality program is now a business imperative rather than a luxury. Implemented correctly, it not only gives organizations the agility to better ride out the current recession but also raises their competitiveness when the economy recovers.
Posted: January 22, 2010 | Published: January 22, 2010


Topics:  Business Intelligence | CRM | Customer Data Integration | Data Governance | Data Integration | Data Management | Data Migration | Data Profiling | Data Quality | ERP | Master Data Management

WHITE PAPER - This paper will provide a list of questions that should be considered and reviewed during any project designed to deliver a 360-degree view. The paper then explores how information sharing and identity resolution combine to show the connection between MDM and enterprise customer-centricity.
Posted: January 22, 2010 | Published: January 22, 2010


Topics:  Business Intelligence | CRM | Customer Data Integration | Customer Data Management | Customer Profiles | Customer Retention | Customer Satisfaction | Data Management | Master Data Management | Project Management

PRESENTATION TRANSCRIPT - This presentation transcript shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.
Posted: December 30, 2009 | Published: December 30, 2009


Topics:  Call Center Management | Contact Center Management | Contact Center Software | Contact Centers | Customer Data Integration | Customer Data Management | Customer Privacy | Customer Satisfaction | Customer Service | Marketing

WEBCAST - This webcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.
Posted: December 14, 2009 | Premiered: December 14, 2009


Topics:  Call Center Management | Contact Center Management | Contact Center Software | Contact Centers | Customer Data Integration | Customer Data Management | Customer Privacy | Customer Satisfaction | Customer Service | Marketing

PODCAST - This podcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.
Posted: December 14, 2009 | Premiered: December 14, 2009


Topics:  Call Center Management | Call Centers | Contact Center Management | Contact Center Software | Customer Data Integration | Customer Data Management | Customer Privacy | Customer Satisfaction | Customer Service | Marketing

CASE STUDY - annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.
Posted: November 11, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Collaboration | Communications Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Health Care Industry | IT Governance | IT Infrastructure | IT Spending | Microsoft Exchange | Productivity | Software Licensing

WHITE PAPER - The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.
Posted: October 28, 2009 | Published: August 25, 2008


Topics:  Customer Data Integration | Customer Data Management | Customer Data Management Software | Data Warehouse Architectures | Data Warehouse Software | Data Warehouses | Database Administration | Database Management

BROCHURE - The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
Posted: July 28, 2009 | Published: July 1, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Customer Data Integration | Customer Data Management | Customer Satisfaction | Insurance Applications Software | Insurance Industry

WHITE PAPER - In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
Posted: July 22, 2009 | Published: July 22, 2009


Topics:  CRM Services | CRM Software | Customer Data Integration | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing | ROI

WHITE PAPER - This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.
Posted: June 26, 2009 | Published: May 1, 2008


Topics:  Business Intelligence | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Retention | Data Center Management | Data Centers | Data Classification | Data Collection | Data Recovery

WHITE PAPER - The need for timely and succinct business intelligence (BI) continues to grow as executives demand critical information to seize opportunities faster than competitors and to address potential problems in the making. But increasingly, it is not just C-level executives and upper management who need access to business intelligence.
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  Access Control | Business Intelligence | Business Process Management | Customer Data Integration | Data Integration | Data Management | Data Quality | Data Visualization | Information Management | Information Retrieval Software

WHITE PAPER - Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  CRM | Customer Data Integration | Customer Data Management | Data Management | Data Management Software | Data Quality | Data Warehouse Architectures | Data Warehouses | Enterprise Content Management | Enterprise Resource Management | Master Data Management | Storage Resource Management