ANALYST REPORT - This Magic Quadrant, published on March 3rd, 2010 and authored by Eric Goodness, examines 17 vendors of IT services for business communications systems worldwide. Use it to find the right providers for your needs related to communications-centric managed service and outsourcing relationships or project-based professional services engagements.
Posted: March 18, 2010 | Published: March 16, 2010


Topics:  Business Communications | Communications Networks | Communications Systems | ISVs | IT Consulting Services | IT Outsourcing Services | IT Services | Network Service Providers

WHITE PAPER - In this white paper, read how you can achieve unified subscriber profiles in multigeneration, multivendor networks and deliver the sophisticated, personalized experience your current - and future - subscribers expect and demand.
Posted: March 11, 2010 | Published: March 11, 2010


Topics:  Business Communications | Business Intelligence | Business Management | Business Process Management | Communications Software | Communications Systems | Data Center Management | Unified Messaging

CASE STUDY - In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony.
Posted: February 25, 2010 | Published: February 25, 2010


Topics:  Communications Systems | Customer Service | IP Routers | IP Routing | IP Telephony | IT Infrastructure | Network Infrastructure | Network Performance Management Software | Routing

WHITE PAPER - Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions.
Posted: February 8, 2010 | Published: January 22, 2009


Topics:  Communications Networks | Communications Systems | Network Convergence | Telephony Services | Telephony Systems | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - Communications as a service (CaaS) is a hot new market that promises to grow quickly. In CaaS, communications technology is located in a data center of a communications service provider, and is owned and managed by the service provider as a multi-tenant infrastructure. Read the white paper for more information on Communications as a service.
Posted: February 8, 2010 | Published: February 8, 2010


Topics:  Cloud Computing | Communications Networks | Communications Systems | Data Center Management | Data Centers | VoIP

WHITE PAPER - Leading telecommunications companies are finding ways to integrate data into business processes and also automate decisions with on-demand business analytics. This paper can provide you with background on Intelligent Mail®, with an emphasis on the 21 practical ways you can leverage mailstream intelligence to improve your business today.
Posted: January 15, 2010 | Published: January 15, 2010


Topics:  Communications Software | Communications Systems | CRM | Customer Data Management | Customer Data Management Software | Information Management Software | Marketing | Telecommunications Management Software | Telecommunications Services | Telecommunications Software | Telecommunications Systems

WHITE PAPER - Enterprises are always seeking to cut costs and optimize resource utilization. Now, in this harsh economic climate, the need is more compelling than ever. This paper highlights potential savings exceeding $5,000,000 per year for each 1,000 employees through the application of Microsoft Unified Communications to your business and IT operations.
Posted: November 20, 2009 | Published: August 1, 2009


Topics:  Collaboration | Communications Hardware | Communications Systems | Economic Environment | Microsoft Exchange | Microsoft Office | Mobile Workers | Teleconferencing Software | Unified Messaging | VoIP | Web Conferences

WHITE PAPER - The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex.
Posted: November 6, 2009 | Published: November 5, 2009


Topics:  Communications Diagnostic and Test Equipment | Communications Hardware | Communications Networks | Communications Software | Communications Systems | Unified Messaging | Unified Messaging Systems

ASSESSMENT TOOL - Are you looking to develop a communications strategy to enhance your business? This Collaboration Business Advisor can help you map your current business challenges and future goals to an appropriate solution that's right for your organization.
Posted: October 29, 2009 | Published: October 29, 2009


Topics:  CIOs | Collaboration | Collaborative Applications Software | Collaborative Product Development | Communications Software | Communications Systems | Social Networking | Unified Messaging

WHITE PAPER - Before moving forward with a converged network several key issues should be addressed: Capacity, security and reliability. CDW can help your organization by arming you with the information you need to choose the ideal solution.
Posted: September 8, 2009 | Published: September 1, 2009


Topics:  Communications Networks | Communications Systems | Unified Messaging | Voice Communications Hardware | Voice Communications Software | VoIP

WHITE PAPER - In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.
Posted: September 8, 2009 | Published: September 1, 2009


Topics:  Communications Systems | Telephony Services | Telephony Systems | Voice Communications Hardware | Voice Communications Software | Voice Networking | Voice Networking Hardware | VoIP

CASE STUDY - When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.
Posted: September 8, 2009 | Published: September 1, 2009


Topics:  Communications Networks | Communications Systems | IP | IP Telephony | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).
Posted: August 27, 2009 | Published: August 27, 2009


Topics:  Communications Software | Communications Systems | Mobile Workers | Network Management | Server Software | Unified Messaging | Unified Messaging Systems | Workforce Management Software

EGUIDE - This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy.
Posted: May 20, 2009 | Published: May 19, 2009


Topics:  CIOs | Communications Networks | Communications Software | Communications Systems | Email Management | IP | IP Telephony | IP Videoconferences | TCO | VoIP | Wireless Computing

EBOOK - Check out this comprehensive eBook to discover the ins and outs of IP telephony system selection, deployment, and management.
Posted: May 19, 2009 | Published: December 31, 2007


Topics:  Communications Software | Communications Systems | IP | IP Telephony | QOS | Vendor Selection | Vendors | Wireless Computing | Wireless Messaging | Wireless Telephony Systems