WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Communications Systems | Contact Centers | Customer Service | Hardware | Instant Messaging | IVR | SIP | SMS

VIDEOCAST - Greg Forest explains how to initiate testing the functionality of your archiving solution in a lab, the pilot testing phase, enterprise deployment phase and best practices for employee communication throughout the entire deployment process.
Posted: August 22, 2008 | Premiered: August 22, 2008


Topics:  Best Practices | Communications Networks | Communications Systems | Email Archiving | Email Security | Employee Monitoring | Enterprise | Storage Management | Testing

WHITE PAPER - Aite Group surveyed people who were either within five years of retiring or within five years of having been retired. Read this survey to learn their preferences of technology requirements for meeting on-demand document management capabilities.
Posted: August 21, 2008 | Published: August 15, 2008


Topics:  Client-Server Software | Communications Systems | Compliance Best Practices | CRM | Document Management | Document Management Software | Document Production | Financial Services | Systems Integration

WHITE PAPER - This white paper discusses the convergence of IT and networking in the telecommunications industry.
Posted: August 5, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | Communications Systems | Network Architectures | Network Convergence | Networking | Telecommunications Services | Telecommunications Software

WHITE PAPER - Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Communications Systems | CRM | VLAN | VoIP

WHITE PAPER - State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort.
Posted: July 9, 2008 | Published: January 1, 2007


Topics:  Communications Systems | Content Management Services | Financial Management | Medical Records Management | Medical Software | Standards | State Governments

WHITE PAPER - Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Cell Switching | Communications Networks | Communications Systems | Disaster Recovery | E911 | Enterprise | IP Telephony | Location-Based Services (Software) | PSTN | Routing | Security

WHITE PAPER - Considering disaster preparedness, this paper explores a range of unforseen situations, highlight lessons learned, and defines communications strategies that can prepare us for meeting the needs of unforeseen events.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Business Continuity Planning | Communications Systems | Disaster Planning | Disaster Recovery | Telephones

DATA SHEET - The Risk Data Suite enables communications and utility providers to make better informed network management decisions to minimize service interruptions and plan for contingencies in the event of a disaster.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Systems | Crime | Customer Service | Data Collection | Managed Security Services | Network Infrastructure | Risk Assessment | Risk Management | Security Threats

WHITE PAPER - This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Hardware | Communications Networks | Communications Systems | Management Service Providers | Management Training | Productivity | Risk Management | Security Best Practices | Security Policies | Security Threats

CASE STUDY - Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Billing Services | Communications Systems | Customer Service | Management Service Providers | Operational Support Systems | Telecommunications Services

WHITE PAPER - This paper is to discover the many ways in which MapInfo Professional® solution, with its version 9.5 release, provides unique value and timesaving convenience.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Networks | Communications Systems | Customer Satisfaction | Database Management | Enterprise | Location-Based Services (Software) | SQL Server

PODCAST - Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.
Posted: June 26, 2008 | Premiered: June 26, 2008


Topics:  Communications Systems | CTI (Computer Telephony Integration) | Email Management | Messaging Software | Unified Messaging | VoIP

EDITORIAL RESOURCE GUIDE - In this exclusive E-Guide, Gary Audin provides expert in-depth tips for making a smooth transition to unified communications.
Posted: June 20, 2008 | Published: June 20, 2008


Topics:  Best Practices | Business Intelligence | Communications Systems | CTI (Computer Telephony Integration) | IT Managers | Unified Messaging | VoIP

WHITE PAPER - Convergence is happening and IP is quickly becoming the default network protocol. Effective convergence providers, as described in this paper, have designed their convergence solutions to meet the business objectives of their customers.
Posted: June 19, 2008 | Published: June 1, 2008


Topics:  Access Control | Communications Systems | Converged Networks | Network Management | Telecommunications Service Providers | WAN