WHITE PAPER - Because the economic downturn has put cost efficiency at the top of the corporate agenda, this paper advises companies to leverage an IT-agile shared development environment and consolidate their network resources while providing common points of integration for voice and rich media services.  Read on for expert advice on achieving this.
Posted: March 11, 2010 | Published: March 11, 2010


Topics:  Business Intelligence | Business Management | Business Performance Management | Business Process Management | Communications Software | Telecommunications Management Software | Telephony Services

WHITE PAPER - In this white paper, read how you can achieve unified subscriber profiles in multigeneration, multivendor networks and deliver the sophisticated, personalized experience your current - and future - subscribers expect and demand.
Posted: March 11, 2010 | Published: March 11, 2010


Topics:  Business Communications | Business Intelligence | Business Management | Business Process Management | Communications Software | Communications Systems | Data Center Management | Unified Messaging

CASE STUDY - The City of Hamilton deployed NOMAD, an application from Horizant, for BlackBerry smartphones, which mobilizes the way facilities management is handled. The solution is designed to automatically push out work orders from the City of Hamilton's back-end database which are then received by tradespeople on their BlackBerry smartphones.
Posted: February 17, 2010 | Published: December 1, 2009


Topics:  Communications Software | Information Management | IT Systems | Mobile Device Management | Mobile Middleware | Mobile Workers | Productivity | ROI | Smart Phones

WHITE PAPER - Leading telecommunications companies are finding ways to integrate data into business processes and also automate decisions with on-demand business analytics. This paper can provide you with background on Intelligent Mail®, with an emphasis on the 21 practical ways you can leverage mailstream intelligence to improve your business today.
Posted: January 15, 2010 | Published: January 15, 2010


Topics:  Communications Software | Communications Systems | CRM | Customer Data Management | Customer Data Management Software | Information Management Software | Marketing | Telecommunications Management Software | Telecommunications Services | Telecommunications Software | Telecommunications Systems

WHITE PAPER - Download this white paper “How NOT to Wreck Your Windows 7 Migration” and learn how to deal with the complexities of planning and managing a migration to Windows 7. NOW!
Posted: January 7, 2010 | Published: January 7, 2010


Topics:  Application Deployment | Application Development | Communications Software | CRM | Data Management | Data Management Software | Data Migration | Operating Systems | Windows

WHITE PAPER - Communications as a service (CaaS) is a hot new market that promises to grow quickly. Small and medium businesses (SMBs) that need enterprise-class communications services already do business with service providers. This study focuses on the factors that are driving CaaS and how service providers can take advantage of them.
Posted: December 23, 2009 | Published: November 22, 2009


Topics:  Communications Software | IP Contact Centers | IVR | Service Creation | Telecom Provisioning | Telecommunications Carrier Systems | Telecommunications Service Providers

WHITE PAPER - This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
Posted: November 24, 2009 | Published: November 24, 2009


Topics:  CIOs | Collaboration | Collaborative Applications Software | Communications Software | Customer Data Management | Customer Service | IT Management | IT Managers | IT Spending | Productivity | ROI | Small Businesses | SMBs

VIDEO - Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud.
Posted: November 11, 2009 | Premiered: November 11, 2009


Topics:  Cloud Computing | Collaboration | Communications Software | Data Centers | Data Security | Instant Messaging Software | Productivity | SLA | Web Conferencing Software

CASE STUDY - REEDS Jewelers is a full-service, multichannel jewelery retailer with 67 stores in the United States and an online presence. REEDS subscribed to Microsoft® Business Productivity Online Standard Suite, part of Microsoft Online Services, to give employees online access to the latest communications programs.
Posted: November 11, 2009 | Published: September 1, 2009


Topics:  Business Process Automation | Collaboration | Communications Software | Communicator (Software) | IT Managers | Microsoft Exchange | Microsoft Outlook | Productivity | Workflow Software

CASE STUDY - annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.
Posted: November 11, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Collaboration | Communications Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Health Care Industry | IT Governance | IT Infrastructure | IT Spending | Microsoft Exchange | Productivity | Software Licensing

WHITE PAPER - The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex.
Posted: November 6, 2009 | Published: November 5, 2009


Topics:  Communications Diagnostic and Test Equipment | Communications Hardware | Communications Networks | Communications Software | Communications Systems | Unified Messaging | Unified Messaging Systems

ASSESSMENT TOOL - Are you looking to develop a communications strategy to enhance your business? This Collaboration Business Advisor can help you map your current business challenges and future goals to an appropriate solution that's right for your organization.
Posted: October 29, 2009 | Published: October 29, 2009


Topics:  CIOs | Collaboration | Collaborative Applications Software | Collaborative Product Development | Communications Software | Communications Systems | Social Networking | Unified Messaging

WEBCAST - The increasing ubiquity of network access and connected devices has created unprecedented opportunities to improve collaboration. This episode of Cisco TechWiseTV looks at how businesses are turning to technology to foster better collaboration inside and outside the company.
Posted: October 28, 2009 | Premiered: October 28, 2009


Topics:  Collaboration | Communications Networks | Communications Software | Networking | Productivity | Social Computing | Social Networking | Teleconferences | Teleconferencing Software | Web Conferences | Web Conferencing Software

WHITE PAPER - Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).
Posted: August 27, 2009 | Published: August 27, 2009


Topics:  Communications Software | Communications Systems | Mobile Workers | Network Management | Server Software | Unified Messaging | Unified Messaging Systems | Workforce Management Software

WHITE PAPER - This report explores feedback from over 150 survey respondents on the convergence of enterprise applications with desktop tools, and the role it plays in providing visibility to enterprise data, improving communication, and facilitating real-time decision-making.
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  Communications Software | Data Visualization | Data Visualization Software | Desktop Applications Management | Enterprise Applications Software | Enterprise Content Management | Enterprise Content Management Software | Productivity