WHITE PAPER - This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more.
Posted: June 10, 2009 | Published: June 10, 2009


Topics:  Business Process Outsourcing | Call Center Management | Call Center Services | Call Center Software | Call Centers | Contact Center Management | Contact Center Services | Contact Center Workforce Management | Desktop Applications Management | Desktop Management | Outsourcing

PRODUCT LITERATURE - By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.
Posted: February 25, 2009 | Published: February 25, 2009


Topics:  Automatic Call Distribution Systems | Call Center Management | Call Center Services | Call Center Software | Call Centers | Call Forwarding Services | Directory Assistance Services | Directory Services

WHITE PAPER - Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and patient communications, productivity and business processes - within a hospital or across campuses and facilities.
Posted: February 25, 2009 | Published: February 25, 2009


Topics:  Automatic Call Distribution Systems | Call Center Management | Call Center Services | Call Center Software | Call Centers | Call Forwarding Services | Health Care Industry | IVR | Telecommunications Infrastructure | Voice Recognition Hardware | Voice Recognition Software

PRODUCT LITERATURE - Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing employee and contractor communications, productivity and business processes - within or across government offices and agencies.
Posted: February 25, 2009 | Published: February 25, 2009


Topics:  Automatic Call Distribution Systems | Call Center Management | Call Center Services | Call Center Software | Call Centers | Call Forwarding Services | Directory Assistance Services | Directory Services | IVR | Voice Recognition | Voice Recognition Software

PRODUCT LITERATURE - Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and student communications productivity and business processes.
Posted: February 25, 2009 | Published: February 25, 2009


Topics:  Automatic Call Distribution Systems | Call Center Management | Call Center Services | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | IVR | Telecommunications Networks | Voice Recognition | Voice Recognition Software

WHITE PAPER - Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
Posted: February 1, 2008 | Published: February 1, 2008


Topics:  Business Intelligence | Call Center Management | Call Center Services | Call Center Software | Contact Center Management | Contact Center Services

WHITE PAPER - Discover how empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy.
Posted: September 26, 2007 | Published: September 1, 2007


Topics:  Best Practices | Business Process Management | Call Center Software | Call Centers | CRM | Customer Data Management | Oracle (Product) | Real-time Analytics | Sales | Sales Representatives | User Experience