PODCAST - This podcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
Posted: March 19, 2010 | Premiered: March 19, 2010


Topics:  Business IT Alignment | Business Process Modeling | Business Service Management | Business Service Management Software | IT Service Management | Strategic Planning

WEBCAST - Join EMA Research Director Julie Craig and ASG Sr. Director of Solutions Management Ian Rowlands for this informative one-hour Webinar to learn about DDM and how it enables IT to build on existing technology investments.
Posted: March 10, 2010 | Premiered: March 10, 2010


Topics:  Application Infrastructure | Application Integration | Application Performance Management | Applications Management | Business Service Management | Configuration Management | IT Service Management | Service Level Management

WEBCAST - This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
Posted: March 9, 2010 | Premieres: March 23, 2010


Topics:  Business IT Alignment | Business Process Modeling | Business Service Management | Business Service Management Software | IT Service Management | Service Level Management | Strategic Planning

WEBCAST - Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.
Posted: March 9, 2010 | Premieres: March 25, 2010


Topics:  Business IT Alignment | Business Service Management | Business Service Management Software | IT Infrastructure | IT Management | Network Infrastructure | Strategic Planning

WHITE PAPER - This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
Posted: February 23, 2010 | Published: February 23, 2010


Topics:  Business Service Management | Business Service Management Software | Configuration Management | IT Service Management | IT Services | ITIL | UNIX | Windows

WHITE PAPER - This white paper presents IT2020, a new performance management paradigm for helping reach long-term business goals while also addressing immediate performance needs.
Posted: February 23, 2010 | Published: February 22, 2010


Topics:  Application Performance Management | Applications Management | Business Management | Business Service Management | Enterprise Content Management | IT Infrastructure | IT Management

WHITE PAPER - This white paper examines BSM essentials that are often overlooked but nevertheless must be present for IT to deliver business value.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Management Software | Business Service Providers | CMDB | Configuration Management | IT Services | Service Creation | Strategic Planning

WHITE PAPER - Read this paper to learn how BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Best Practices | Business Service Management | Compliance (Systems Operations) | IT Infrastructure | IT Services | ITIL

WHITE PAPER - Read this paper to learn more about the tight connection between business and technology and the ongoing trend of rising IT costs. As a result of these increases, businesses are demanding that IT be more than a static resource.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Management Software | Business Structures | Cost Benefit Analysis | Dashboards | IT Service Management | Performance Testing

WHITE PAPER - Read this paper to learn how IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Providers | Hardware | Investments | IT Agents | IT Services | ITIL

WHITE PAPER - Read this paper to learn how to build performance management solutions around BSM, which helps IT maintain agility and deliver high levels of business service performance.
Posted: February 22, 2010 | Published: May 22, 2008


Topics:  Business Service Management | Business Service Management Software | IT Management | IT Services | Performance Testing | SOA | Virtualization Security

WHITE PAPER - This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Management Software | CMDB | IT Management | IT Service Management | IT Services | ITIL | Metadata | Metadata Standards

WHITE PAPER - Read this paper to learn how limited visibility has tethered CIOs' success in both IT and business. However, using federated CMDB technology, CIOs can view the complete IT infrastructure and the entire lifecycle of a business service.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | CIOs | Cloud Computing | CMDB | Globalization | IT Infrastructure

WHITE PAPER - Read this paper to learn how organizations have improved service delivery, and at the same time they have also turned their focus to presenting business value more positively.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Management Software | Business Service Providers | CMDB | Configuration Management | IT Infrastructure | ITIL

WHITE PAPER - This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Management Software | CMDB | Configuration Management | Database Management | Metadata | Metadata Standards | SLA