PRESENTATION TRANSCRIPT - This presentation transcript explores the role that planning plays in the success or failure of virtualization adoption. Gain insight into each phase of the project life cycle and how the associated processes can be improved for effective implementation.
Posted: March 18, 2010 | Published: March 18, 2010


Topics:  Best Practices | Microsoft Hyper-V | Server Consolidation | Server Hardware | Server Management | Server Software | Server Virtualization | Server Virtualization Software | Virtual Machine | Windows Server Software

PRESENTATION TRANSCRIPT - This SearchDisasterRecovery.com presentation transcript will give you a crash course on how to implement a cost-efficient disaster recovery plan. You'll hear an overview of disaster recovery and recieve some general advice to get you started on the business and technology considerations that are going to be crucial to you.
Posted: March 17, 2010 | Published: March 16, 2010


Topics:  Backups | Best Practices | Business Continuity Planning | Disaster Recovery | IT Spending | Network Infrastructure | Server Virtualization | SLA | SMBs | Storage Best Practices | Storage Virtualization | VMware

WHITE PAPER - This paper explains how you can apply assessment, alignment, achievability, accessibility, agility, and accountability, the six key concepts of value-driven product management, to create a repeatable process for developing successful products.
Posted: March 17, 2010 | Published: June 17, 2009


Topics:  Access Control | Agile Manufacturing | Best Practices | Dashboards | Portfolio Management (IT Management) | Product Development | Product Management

WHITE PAPER - This paper outlines the steps that organizations must take to improve their systems and software development processes, including key best practices. It discusses solutions for unifying fractured, global development groups with existing infrastructures.
Posted: March 17, 2010 | Published: December 17, 2009


Topics:  Application Life-Cycle Management | Best Practices | Change Management | CMM (Capability Maturity Model) | Enterprise | Infrastructure Management | Software Configuration Management | Software Development Life-Cycles | Software Development Tools

WHITE PAPER - This guide will assist individuals who have been assigned the task or have identified the need to establish a patch management strategy. It details methods and approaches to effectively implement a sound patch management process.
Posted: March 17, 2010 | Published: March 17, 2010


Topics:  Best Practices | Business Process Management | IT Management | Networking | Patch Management | Productivity | Risk Assessment

WEBCAST - This webcast explores the role that planning plays in the success or failure of virtualization adoption.  Gain insight into each phase of the project life cycle and how the associated processes can be improved for effective implementation.
Posted: March 16, 2010 | Premiered: March 16, 2010


Topics:  Best Practices | Microsoft Hyper-V | Server Consolidation | Server Hardware | Server Management | Server Software | Server Virtualization | Server Virtualization Software | Virtual Machine | Windows Server Software

PODCAST - This podcast explores the role that planning plays in the success or failure of virtualization adoption.  Gain insight into each phase of the project life cycle and how the associated processes can be improved for effective implementation.
Posted: March 16, 2010 | Premiered: March 16, 2010


Topics:  Best Practices | Desktop Management | Microsoft Hyper-V | Server Management | Server Virtualization | Server Virtualization Software | Storage Virtualization

WHITE PAPER - This paper will benchmark the value Best-in-Class manufacturers derive from their approach to sustainable production. Whether you are just implementing a sustainability program or have been on this journey for many years, this report will provide insight into the sustainability programs of the top performers in manufacturing.
Posted: March 16, 2010 | Published: March 16, 2010


Topics:  Best Practices | Business Process Management | Business Processes | Energy Efficiency | Governance, Risk, Compliance (GRC) | Lean Production | Manufacturing | Manufacturing Industry | Manufacturing Industry Organizations

WHITE PAPER - Knowing the common reasons ERP implementations fall short and how to avoid them can save you valuable time and money and help make your project a success. This white paper presents the eight deadly sins associated with ERP system implementation and provides best practices for how to prevent them.
Posted: March 12, 2010 | Published: December 1, 2009


Topics:  Best Practices | Business Management | Change Management | ERP | ERP Software | IT Managers | ROI | Software Best Practices | Systems Implementation | Systems Management

WEBCAST - How can you better manage the deluge of business information? This webcast demonstrates that by leveraging best practices in Service Oriented Architecture (SOA) in combination with a comprehensive data integration approach, companies can lower costs through consolidation, reduce the risk of bad data polluting their applications, and more.
Posted: March 12, 2010 | Premieres: April 13, 2010


Topics:  Best Practices | Legacy Applications Software | Oracle (Product) | ROI | SOA | SOA Governance | Storage Consolidation | Web Services

DATA SHEET - Cloud computing represents a tidal shift in the way IT infrastructure operates, enabling greater agility and lower costs for companies of all sizes. Learn how RightScale delivers the power of the cloud, whether you need a fast on-ramp or support for complex deployments across multiple clouds.
Posted: March 10, 2010 | Published: March 10, 2010


Topics:  Application Deployment | Application Development | Applications Management | Best Practices | Cloud Computing | CMDB | Hosting Services | IT Infrastructure | IT Outsourcing Services | IT Services | Private cloud computing | Public cloud computing | Systems Management

ANALYST REPORT - This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
Posted: March 9, 2010 | Published: September 1, 2009


Topics:  Best Practices | Contact Center Management | Contact Center Services | Contact Center Workforce Management | Contact Centers | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Productivity | Self-Service Applications Software

ANALYST REPORT - The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others.
Posted: March 9, 2010 | Published: June 1, 2009


Topics:  Benchmark Testing | Best Practices | Call Center Management | Call Centers | CRM | CRM Software | Customer Satisfaction | Customer Service | Customer Service Best Practices | ERP | Metrics | Performance Testing | Productivity

PRESENTATION TRANSCRIPT - This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
Posted: March 8, 2010 | Published: March 5, 2010


Topics:  Best Practices | Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | Customer Loyalty | Customer Satisfaction | Customer Service | Marketing | Surveys

WEBCAST - This webinar focuses on how the RightScale Platform handles autoscaling with specific instructions and a live demo.
Posted: March 1, 2010 | Premiered: March 1, 2010


Topics:  Best Practices | Cloud Computing | Content Management Systems | Data Security | Fault Tolerance | Scalability Testing | Server Hardware | Server Management | Systems Management | Virtual Machine