WEBCAST - Join EMA Research Director Julie Craig and ASG Sr. Director of Solutions Management Ian Rowlands for this informative one-hour Webinar to learn about DDM and how it enables IT to build on existing technology investments.
Posted: March 10, 2010 | Premiered: March 10, 2010


Topics:  Application Infrastructure | Application Integration | Application Performance Management | Applications Management | Business Service Management | Configuration Management | IT Service Management | Service Level Management

WEBCAST - Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.
Posted: March 9, 2010 | Premieres: March 25, 2010


Topics:  Business IT Alignment | Business Service Management | Business Service Management Software | IT Infrastructure | IT Management | Network Infrastructure | Strategic Planning

WHITE PAPER - This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
Posted: February 23, 2010 | Published: February 23, 2010


Topics:  Business Service Management | Business Service Management Software | Configuration Management | IT Service Management | IT Services | ITIL | UNIX | Windows

WHITE PAPER - This white paper presents IT2020, a new performance management paradigm for helping reach long-term business goals while also addressing immediate performance needs.
Posted: February 23, 2010 | Published: February 22, 2010


Topics:  Application Performance Management | Applications Management | Business Management | Business Service Management | Enterprise Content Management | IT Infrastructure | IT Management

WHITE PAPER - When organizations spend significant time and money to manage content stored among a host of disconnected systems, their efforts are less than fully effective. The data explosion will continue. Read this paper to learn more.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Architectures | Content Management | Data Management | Enterprise Content Management | Interoperability | IT Departments

WHITE PAPER - This white paper examines how IT organizations can transition to a more service-focused approach to managing business applications, and how these leading-edge management solutions support this transition.
Posted: February 22, 2010 | Published: July 22, 2009


Topics:  Application Performance Management | Applications Management | Business Activity Monitoring | CMDB | Content Management | Information Technology End Users | ITIL | Management Change

WHITE PAPER - This white paper examines BSM essentials that are often overlooked but nevertheless must be present for IT to deliver business value.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Management Software | Business Service Providers | CMDB | Configuration Management | IT Services | Service Creation | Strategic Planning

WHITE PAPER - Read this paper to learn how BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Best Practices | Business Service Management | Compliance (Systems Operations) | IT Infrastructure | IT Services | ITIL

ANALYST REPORT - This Forrester report examines a variety of cost-reduction techniques by budget category and impact.
Posted: February 22, 2010 | Published: March 22, 2008


Topics:  Budgeting | CFOs | CIOs | Cost Benefit Analysis | Operational Metrics (Systems) | Productivity | QOS

WHITE PAPER - Read this paper to learn more about the tight connection between business and technology and the ongoing trend of rising IT costs. As a result of these increases, businesses are demanding that IT be more than a static resource.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Management Software | Business Structures | Cost Benefit Analysis | Dashboards | IT Service Management | Performance Testing

WHITE PAPER - This paper explores the characteristics, advantages, and challenges of composite applications in more detail.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Composite Applications Software | Enterprise Resource Management | Financial Services Industry | Governance, Risk, Compliance (GRC) | Integration Server Hardware | ROI

WHITE PAPER - This paper describes BPM's basic principles and core challenges while detailing the ways in which BPM and workflow can optimize operations, reduce errors, and support compliance.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | Compliance (Systems Operations) | Workflow Software

WHITE PAPER - Read this paper to learn how IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Providers | Hardware | Investments | IT Agents | IT Services | ITIL

WHITE PAPER - Read this paper to learn how to build performance management solutions around BSM, which helps IT maintain agility and deliver high levels of business service performance.
Posted: February 22, 2010 | Published: May 22, 2008


Topics:  Business Service Management | Business Service Management Software | IT Management | IT Services | Performance Testing | SOA | Virtualization Security

WHITE PAPER - This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Management Software | CMDB | IT Management | IT Service Management | IT Services | ITIL | Metadata | Metadata Standards