ITIL v3: Making Business Services Serve the Business: Business Service Management, CMDB, Configuration Management, IT Service Management, ITIL, Platform as a service, Service Level Management

Telecom Asia White Paper Library

ITIL v3: Making Business Services Serve the Business

sponsored by ASG Software Solutions

Posted:	08 Feb 2010
Published:	01 Oct 2009
Format:	PDF
Length:	11 Page(s)
Type:	White Paper
Language:	English

ABSTRACT:

The Information Technology Infrastructure Library (ITIL) provides guidance for the management of IT, and has quickly become the worldwide standard for IT Service Management (ITSM). Explore the issues surrounding the refined definition of the Configuration Management Database (CMDB) in ITIL v3, as well as the powerful Configuration Management System (CMS), in this ASG / EMA White Paper.

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