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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
sponsored by Microsoft
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Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. Based in Las Vegas, Nevada, the company maintains a customer support call center in Roseville, Minnesota. For two years, Service Repair Solutions used NetSuite CRM, an Oracle-based solution, for its customer relationship management system. But the lack of integration between NetSuite CRM and the company's other systems slowed performance, limited employee productivity, and restricted growth. After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company has cut call times in its customer support call center by 30 percent, reduced agent training time by 25 percent, and strengthened its growth capacity.
(THIS RESOURCE IS NO LONGER AVAILABLE.)
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Available Resources from Microsoft
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sponsored by Microsoft
ANALYST REPORT -
This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
Posted: 09 Mar 2010 |
Published:
01 Sep 2009
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sponsored by Microsoft
WHITE PAPER -
This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
Posted: 09 Mar 2010 |
Published:
05 Mar 2010
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sponsored by Microsoft
ANALYST REPORT -
The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others.
Posted: 09 Mar 2010 |
Published:
01 Jun 2009
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sponsored by Microsoft
WEBCAST -
Join this chat to get answers from experts on how Desktop Virtualization can help you save costs, add more flexibility, better management and security in your Enterprise. Post questions now and review the answer during the live chat on March 23rd from 11am-2pm ET.
Posted: 09 Mar 2010 |
Premieres:
23 Mar 2010, 11:00 EDT (15:00 GMT)
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sponsored by Microsoft
WHITE PAPER -
This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.
Posted: 05 Mar 2010 |
Published:
01 Apr 2009
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sponsored by Microsoft
PRESENTATION TRANSCRIPT -
In this presentation transcript, experts Sacha Dawes and Kenon Owens discuss topics including best practices to monitor virtual and physical workloads, meet high availability needs, improve CMBD, asset management and integrating a self-managing solution to accelerate troubleshooting and problem resolution.
Posted: 24 Feb 2010 |
Published:
23 Feb 2010
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sponsored by Microsoft
VIRTUAL TRADESHOW -
By attending this complimentary, interactive, virtual seminar, you receive independent expertise focused on the evolution of Exchange Server, the limits and the pain points of previous versions, and critical considerations to keep in mind before making the decision about moving to Exchange Server 2010.
Posted: 11 Feb 2010 |
Premieres:
16 Mar 2010
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sponsored by Microsoft
EGUIDE -
To keep up with the security risks that come with mobile devices, you need to know how to test Windows Mobile security, which tools are best for use with Windows-based handhelds and about general mobile device hardening best practices. With these no-cost security testing tools, you can check network security from Windows handheld devices.
Posted: 29 Jan 2010 |
Published:
27 Jan 2010
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sponsored by Microsoft
EGUIDE -
Security tools that improve Windows Mobile security can be hardto find. Take a look at this list of security tools, as put together by Windows security expert Kevin Beaver.
Posted: 29 Jan 2010 |
Published:
27 Jan 2010
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sponsored by Microsoft
EGUIDE -
Security for Windows Mobile is a very real concern that cannot be ignored. Learn about the risks connected with mobile devices and some organizational must-haves in this tip.
Posted: 29 Jan 2010 |
Published:
27 Jan 2010
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