As we face a challenging and uncertain economic climate, Business Process Outsourcers (BPO) and their customers are acutely focused on the need to improve service levels while substituting old business models with more cost effective performance-based models. Additionally, outsourcers are being challenged by their customers to become more proactive business partners and to introduce new technologies and solutions that enhance the overall business proposition. Desktop integration allows outsourcers to focus on streamlining workflow, improving metrics, decreasing costs and providing new, unique services to their customers. By integrating applications and providing new solutions, outsourcers can now forge unique and long lasting win-win relationships with their customers.

Desktop integration provides outsourcers a new set of tools to address both business and technical challenges in the BPO environment. Using desktop integration, outsourcers can

--Integrate applications regardless of where they are hosted

--Streamline workflow and enforce business rules

--Improve service levels, metrics, and overall customer satisfaction

--Resolve both simple integration and workflow issues (e.g., telephony and CRM) as well as more complex challenges such as providing a new unified desktop or integrating Citrix with other legacy systems

--Support new customers faster through rapid integration

--Reduce costs

--Provide alternative pricing and revenue models for their customers

Read this white paper to learn more.