The SupportSoft RTSM platform, serves as the technology foundation for all of SupportSoft's products, helping enterprises operating in real-time avoid or resolve technology-related problems by automating technical support, customer service and IT infrastructure management.

The comprehensive software offering allows problems to be automatically put into context, their cause to be diagnosed and, once determined, resolved - or even avoided altogether -- in real time. The result is the ability to reduce support costs, while increasing customer satisfaction, employee productivity and the overall performance of the real-time enterprise.

With enterprises in every business segment relying on technologies more than ever to increase the efficiency of their business processes, down time attributable to poor performing IT assets and processes is the enemy of the real-time enterprise. SupportSoft's Real-Time Service Management software platform incorporates 6 patented technologies and related systems that are designed to help technology and the business processes they enable remain operational and, at the same time, reduce operating costs, streamline the flow of information and improve management decision-making.